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enterprise console 4 - no "sophos live protection" option

LeftyLewis over 12 years ago

http://www.sophos.com/en-us/support/knowledgebase/118328.aspx

i am attempting to follow the above knowledge base instructions to solve the "shh" fiasco.

we are using enterprise console 4.

however, "sophos live protection" is not an option when right clicking/editing our policy under "Anti Virus and HIPS"

what are we to do?

screenshot below.

thank you for your time.

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0 justinebowers over 12 years ago

I'm using the Sophos Control Center version 4.0.0.2362 and can't find the option for the "Sophos Live Protection" either. I've tried calling into tech support, but the line is always busy.
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0 Nathan over 12 years ago

Hi,

The Live Protection feature was added in Enterprise Console 4.5. Live Protection is not available for central management on the older versions of the console or the Small Business Control Center. It can be enabled manually on the endpoints running Sophos Anti-Virus v9.5 and above. To do so, open the Sophos Anti-Virus client, select Configure Anti-Virus and HIPS, then click on Sophos Live Protection. Tick the boxes to enable. (you will need to be logged on to the system as a user that is a member of the Sophos Administrators group to do this)
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0 LeftyLewis over 12 years ago

thanks for your time, Nathan!
We are a school running hundreds of computers, many of which are teacher laptops which are extremely difficult to schedule for maintenance. Since things were running very smoothly before, could we perhaps get a sophos enterprise console update for our organization so that we may do this remotely?
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0 Nathan over 12 years ago

LeftyLewis wrote:
thanks for your time, Nathan!
We are a school running hundreds of computers, many of which are teacher laptops which are extremely difficult to schedule for maintenance. Since things were running very smoothly before, could we perhaps get a sophos enterprise console update for our organization so that we may do this remotely?
Hi,
Upgrades of the Sophos Enterprise Console are included in your license. You can download the latest installer from our website. Please see the upgrade guide to get you started.
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