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savservices.exe running my CPU to capacity

NickC

Hi,

As of the last day, savservices.exe (99%) is running my CPU to 100% every time.

This occurs within 5 minutes of startup and even if I stop the process it just starts again at a later time.

I have contacted support, as this is not the first time this has come up in the forums but they have not got back to me yet so I am hoping someone here may be able to assist me.

Details are as follows:

 
Sophos product:  --  Sophos Endpoint Security and Control
Sophos product version:  --  9.5
Operating system:  --  Windows 7
 

The only thing I can think that I did before this was to run the PC in safe mode, as I am looking for another BSOD issue, and then turn it back on in regular windows mode.


Kind Regards,

Nick

:11471


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  • 0

    Correction, the process is SavService.exe, not how I accidently spelt it Services.

    :11473
  • 0

    HI NickC

    Is this the only machine running with High Usage in the network, running the same configs?

    If the configs are very intense then it will use a lot more resources.

    With the Sophos Anti-Virus service, if you stop it does the resource usage drop?

    You can try the SophosUpdate service with automatic Delayed start. see if that makes a difference.

    Are you running any programs that use large files, like AutoCad, or Zip files, or do you have a local database program on the machine?

    :)

    :11501
  • 0

    Next time it happens, if you open up the SAV interface, does it show a scheduled scan to be running?  I've found Windows 7 seems to run the scheduled scans of SAV after bringing a machine out of hibernation.

    Jak

    :11531
  • 0

    Good Day NickC

    Please check if your live protection is on, if it is disable it, this should drop your cpu usage. i have experienced this before and disablng live protection solved my issue.

    Right click on shield | open sophos | configure anti-virus & HIPs | Sophos Live Protection

    un-tick the box., restart the machine.

    the cpu usage should drop, savservice should be using between 15-20%

    Kind Regards

    :11573
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