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Ports and UNC paths

CDEvans

8192 is used for the clients to report back to the enterprise server (according to Sophos telephone support), would that port be displayed on the client as a remote port or a local one.

A number of clients are displaying it as a local port, but not a remote one, they are also not reporting back to the EC, and I'm trying to find out why.

Another issue is.

How can I force Sophos EC to use IP's rather then machines names, Sophos refuses to allow me to use \\<ip> and insist on me using \\<machinename>

One other thing,

On the main screen of the EC it tells me that :

An update manager has not updated since 04 march 2011 16:31

However, looking at the update managers of which are 3, only the one with the EC has an error of "Software delivery failed" which only deliveres to itself and updates direct from Sophos just like the other two.

So as far as I understand it, it's failing to update itself but quite happy to update what little clients it wants to respond to, how would this even be possible, the UM should download the update and place it into the share that the clients use, this it is doing according to the clients but it isn't according to the server?

:11229


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    however the ability to copy and paste from almost everything in history except your program

    Funny, second time within 24 hours I seem to be mistaken for a Sophos representative :smileyvery-happy:. While it's, granted, not exactly brilliant (as selecting the interesting parts involves an extra step using a text editor) you can copy the window's entire contents (that's what the copy button is for) to the clipboard.

    Could not read from the update source location.

    The Software subscriptions status says it has never successfully delivered this subscription. Did you get a warning when you configured the source for this SUM? The LogViewer.exe in %ProgramFiles%\Sophos\Update Manager\ will tell you more. Should be the lowermost line of a "block" (i.e. with similar timestamps) of lines, severity Error and the message starting with Failed to check update source status or Synchronize operation failed.  Otherwise I won't ask you to copy such a block (as it  supports copy - but with selection! - no until 4.7) but it might be helpful.

    Guess it's not a deployment error as it doesn't seem to get that far.

    Christian

    :11325
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  • 0

    however the ability to copy and paste from almost everything in history except your program

    Funny, second time within 24 hours I seem to be mistaken for a Sophos representative :smileyvery-happy:. While it's, granted, not exactly brilliant (as selecting the interesting parts involves an extra step using a text editor) you can copy the window's entire contents (that's what the copy button is for) to the clipboard.

    Could not read from the update source location.

    The Software subscriptions status says it has never successfully delivered this subscription. Did you get a warning when you configured the source for this SUM? The LogViewer.exe in %ProgramFiles%\Sophos\Update Manager\ will tell you more. Should be the lowermost line of a "block" (i.e. with similar timestamps) of lines, severity Error and the message starting with Failed to check update source status or Synchronize operation failed.  Otherwise I won't ask you to copy such a block (as it  supports copy - but with selection! - no until 4.7) but it might be helpful.

    Guess it's not a deployment error as it doesn't seem to get that far.

    Christian

    :11325
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