Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 6 replies
  • Subscribers 1 subscriber
  • Views 3290 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Enterprise not showing any status for on-access scanning

stevmorr_sfait

Hi,

On my Sophos enterprise manager there is sometimes PC's which do not show the 'on-access' scanning as active (when you log into this PC locally, it is active/enabled).

Enterprise does not say it is inactive, but instead just lists as blank. The updates are listed as 'Yes' and policys are 'same as policy' so it does receive updates ok.

I have browsed through the knowledge base but not found anything similar. Any suggestions for a cause or possible solution would be much appreciated.

Enterprise 4.5.1

client PC - sophos endpoint and control 9.5

:11881


This thread was automatically locked due to age.
Parents
  • 0

    I had this issue again and restarting the 'Sophos Agent' did not resolve. However you were correct in that the registry entry was mssing. I created a reg fix (below) which I applied to the PC, then restarted the agent service and now shows Active!

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters\SAV]
    "DLLPath"="C:\\Program Files\\Sophos\\Sophos Anti-Virus\\SAVAdapter.dll"

    Obviously if you are on Vista/ win 7 the DLL path may vary from the above.

    Thanks again

    :12221
Reply
  • 0

    I had this issue again and restarting the 'Sophos Agent' did not resolve. However you were correct in that the registry entry was mssing. I created a reg fix (below) which I applied to the PC, then restarted the agent service and now shows Active!

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters\SAV]
    "DLLPath"="C:\\Program Files\\Sophos\\Sophos Anti-Virus\\SAVAdapter.dll"

    Obviously if you are on Vista/ win 7 the DLL path may vary from the above.

    Thanks again

    :12221
Children
No Data
Unfiltered HTML