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Thesaurus Office 2007 and windows media player not working after install Sophos client

iskandar75

Dear Admin,

I tried to install Sophos on some desktops and notebooks Computer Acer Aspire Veriton and with the operating system windows 7 proffesional and windows vista home, an internal error during install 2738, then windows media player and Thesaurus Office 2007 Word, Powerpoint Excel etc,  not working.

why does this happen maybe other users have experienced this.

thank you

:8985


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  • 0

    Hi,

    Is it the installation of a certain package of those that causes problems?

    If you install Just Office but not the Thesaurus software is it all ok, this is such a common application to be used with Sophos I'd have your problem if it were :).

    Can you remove the Thesaurus software, reboot and then install SAV, is the machine stable at this point?  Can we confirm this before then installing the Thesaurus software.

    We then need to understand what exactly the Thesaurus software installs.  I would suspect there must be some sort of "active" component within it to cause such problems,  it can't just be a collection of data files.  Maybe some sort of DRM driver maybe?

    It might be worth downloading AutoRuns from: http://technet.microsoft.com/en-us/sysinternals/bb963902. With this you can do a compare, it could be useful to create a .arn file before you install the Thesaurus software and then again after.  I would be looking closly at the driver sections when you do the compare.

    I hope this helps you identify the component that is causing you a problem. 

    Regards,

    Jak

    :9811
Reply
  • 0

    Hi,

    Is it the installation of a certain package of those that causes problems?

    If you install Just Office but not the Thesaurus software is it all ok, this is such a common application to be used with Sophos I'd have your problem if it were :).

    Can you remove the Thesaurus software, reboot and then install SAV, is the machine stable at this point?  Can we confirm this before then installing the Thesaurus software.

    We then need to understand what exactly the Thesaurus software installs.  I would suspect there must be some sort of "active" component within it to cause such problems,  it can't just be a collection of data files.  Maybe some sort of DRM driver maybe?

    It might be worth downloading AutoRuns from: http://technet.microsoft.com/en-us/sysinternals/bb963902. With this you can do a compare, it could be useful to create a .arn file before you install the Thesaurus software and then again after.  I would be looking closly at the driver sections when you do the compare.

    I hope this helps you identify the component that is causing you a problem. 

    Regards,

    Jak

    :9811
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