Hello All,
I've been migrating our old 7.6 client to 9.5x and some have been failing as the process has been unable to uninstall one of install components. Usually this is the AV but sometimes its autoupdate or worse the RMS which can't be uninstalled. In this situation i use the 7.6uninstall tool which cleans most of it out but if the RMS fails this tool won't clear it. Usually it requires a hack of the registry to remove. Once all removed the update works as you'd expect.
Here is part of the AV uninstall log which shows that there is a problem with the original source of the install and it is missing something. Luckly of the 4,200 Pc's I'm only talking about 4 or 5% which have this issue.
MSI (s) (78:F0) [12:24:19:501]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (78:F0) [12:24:19:501]: Warning: Local cached package 'C:\WINDOWS\Installer\19358.msi' is missing.
MSI (s) (78:F0) [12:24:19:501]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (78:F0) [12:24:19:501]: User policy value 'DisableMedia' is 0
MSI (s) (78:F0) [12:24:19:501]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (78:F0) [12:24:19:501]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (78:F0) [12:24:19:501]: SOURCEMGMT: Looking for sourcelist for product {034759DA-E21A-4795-BFB3-C66D17FAD183}
MSI (s) (78:F0) [12:24:19:501]: SOURCEMGMT: Adding {034759DA-E21A-4795-BFB3-C66D17FAD183}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (78:F0) [12:24:19:501]: SOURCEMGMT: Now checking product {034759DA-E21A-4795-BFB3-C66D17FAD183}
MSI (s) (78:F0) [12:24:19:501]: SOURCEMGMT: Media is enabled for product.
MSI (s) (78:F0) [12:24:19:501]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (78:F0) [12:24:19:501]: SOURCEMGMT: Trying source C:\Program Files\Sophos\AutoUpdate\cache\savxp\.
MSI (s) (78:F0) [12:24:19:517]: SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match).
MSI (s) (78:F0) [12:24:19:517]: Note: 1: 1706 2: -2147483646 3: sophos anti-virus.msi
MSI (s) (78:F0) [12:24:19:517]: SOURCEMGMT: Processing net source list.
MSI (s) (78:F0) [12:24:19:517]: Note: 1: 1706 2: -2147483647 3: sophos anti-virus.msi
MSI (s) (78:F0) [12:24:19:517]: SOURCEMGMT: Processing media source list.
MSI (s) (78:F0) [12:24:19:517]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (78:F0) [12:24:19:517]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (78:F0) [12:24:19:517]: Note: 1: 1706 2: -2147483647 3: sophos anti-virus.msi
MSI (s) (78:F0) [12:24:19:517]: SOURCEMGMT: Processing URL source list.
MSI (s) (78:F0) [12:24:19:517]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (78:F0) [12:24:19:517]: Note: 1: 1706 2: -2147483647 3: sophos anti-virus.msi
MSI (s) (78:F0) [12:24:19:517]: Note: 1: 1706 2: 3: sophos anti-virus.msi
MSI (s) (78:F0) [12:24:19:517]: SOURCEMGMT: Failed to resolve source
MSI (s) (78:F0) [12:24:19:517]: MainEngineThread is returning 1612
MSI (c) (E0:F0) [12:24:19:517]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E0:F0) [12:24:19:517]: MainEngineThread is returning 1612
=== Verbose logging stopped: 23/02/2011 12:24:19 ===
My question is why this might have occoured in the first place, all machines with the problem talk to SEC without issue, just wonder if what I'm doing is the quickest and most efficent way to fix these troublesome clients?
Regards.
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