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Sophos Enterprise Console 4.5.1.0 - Could not start installation program on the computer

P8 IT

Good morning,

I am using Sophos Enterprise Console 4.5.1.0 to install Sophos Endpoint Security and Control, version 9.5 on pcs varying from Windows XP to Windows 7.

I have encountered a number of errors and thanks to this site I've managed to progress through most of them.

The following problem has me stumped though and any suggestions would be greatly appreciated:

"Could not start installation program on the computer: the system cannot find the file specified. [0x80070002]"

I have ensured that the user has administrative rights to both the local and domain accounts.

I have ensured the remote registry on the user's pc is enabled and started.

I can ping the machine from the server in which the console is installed.

I have ensured that there are no firewall services running on the user's pc.

On this website the only help I can find is that this is a windows error I am encountering and that I must  "Check that the required folder can be written to by the workstation."

Please could someone help me by telling me:

Which folder must I be checking?

I have checked that the user can write to c:\Program files by creating a new text document in this folder.

Let me know if I should be performing something a bit more scientific?

Where can I see more detailed logs of the error I am encountering?

If there is another solution to the above problem?

Thank you in advance!

:10833


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  • 0

    Hi,

    I would start by checking the directory:
    \windows\tasks\
    on the client as you protect the machine from SEC to check if the scheduled task to install is being created.

    If it is, could the error be referring to the path in the scheduled task (back to setup.exe) is not accessible to the client, e.g. resolution issue?

    Regards,


    Jak

    :10863
    • 0

      Thank you Jak.

      I still have the problem but your reply below lead to finding out why.

      Although I can ping the machine I cannot unc onto it.

      I keep getting a "no network provider accepted the given path" error when I try and access the machine's c:drive from the server.

      So yes, this appears to be a windows problem.

      The machine can access the Sophos server though.

      I have looked to reload the forward and reverse lookup zones on the DNS server but this has not helped.

      I have also renamed and rejoined the machine to the domain with no luck.

      This is the case with 3 of our pcs so I will try again today to resolve it.

      If I cannot resolve it I'm assuming a standalone install on the machine will be fine as the machine can access the Sophos server for the updates?

      I will just need to configure the primary server under "Configure Updating" I take it?

      Thanks for your help Jak.

      JP

      :10953
      • 0

        Hello

        If you fail to mount a \\Computername\c$ share from the system you intend to push the installation from, then check the credentials you're using.  They may not have the necessary rights, if this is a domain environment, ensure that any GPOs aren't limiting the account you're using to deploy software.

        Double check the firewall on the target machine is either off, or better yet, permit 'remote administration' from the system you're deploying the client from.

        Ensure Task Scheduler service is running on the target machine.

        Ensure that the Remote Registry service is running on the target machine (especially if Win Vista/7)

        Finally, whenever Sophos asks for credentials, assume the DOMAIN\Username format!

        Good luck

        :11093

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