Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 14 replies
  • Subscribers 1 subscriber
  • Views 7943 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problems installing Sophos Enterprise Console

PeterT

I am having trouble installing Sophos Enterprise Console on a Windows 2003 SP2 Server.

At first I thought it was lack of disk space on my C: partition but I have rebuilt the server and made 20gbytes available on C: partition and the Enterprise Console will still not install.

The pre-requisites (Installer and Microsoft.NET 3.5 SP1) seem to go on OK. After two or three restarts the Installer finally gets into installing Enterprise Console. After several minutes I get a message :

"The Wizard was interrupted before Sophos Enterprise Console could be completely installed. Your system has not been modified. To complete installation at another time please run setup again".

At this stage my MS SQL / Service Manager was showing a SOPHOS database and there was a SOPHOS service showing a status of Started in "services.msc".

I re-ran the Enterprise Console Installer which failed again.

The "D:\Program Files\Sophos\Enterprise Console\DB\Install DB.log" file was reporting ...

"SQL Server does not exist or access denied".

The MS SQL / Service Manager still shows a SOPHOS database instance and there was the SOPHOS service still shows a status of Started in "services.msc".

Can anyone advise me ?

I had this working on a different Windows 2003 SP2 Server a couple of weeks ago and as far as I can tell I haven't done anything different.

Peter

:11683


This thread was automatically locked due to age.
Parents
  • 0

    Hello Peter,

    and there was a SOPHOS service showing a status of Started

    what's the exact name of this service?

    What is the result of  osql -E -S .\SOPHOS -Q "SELECT Name FROM SYSDATABASES" (or the server name instead of .)? Also check the value HKLM\Software\Sophos\EE\Management Tools\\DatabaseConnectionMS (expected is Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS45;Data Source=server\SOPHOS;) and the keys HKLM\Software\Sophos\EE\Management Tools\Database Installer (should contain Instance SOPHOS) and HKLM\Software\Sophos\EE\Management Tools\DatabaseUser (usually blank values).

    Christian

    :11691
Reply
  • 0

    Hello Peter,

    and there was a SOPHOS service showing a status of Started

    what's the exact name of this service?

    What is the result of  osql -E -S .\SOPHOS -Q "SELECT Name FROM SYSDATABASES" (or the server name instead of .)? Also check the value HKLM\Software\Sophos\EE\Management Tools\\DatabaseConnectionMS (expected is Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS45;Data Source=server\SOPHOS;) and the keys HKLM\Software\Sophos\EE\Management Tools\Database Installer (should contain Instance SOPHOS) and HKLM\Software\Sophos\EE\Management Tools\DatabaseUser (usually blank values).

    Christian

    :11691
Children
No Data
Unfiltered HTML