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Sophos Compliance Agent Results - Error Reporting Results

mbjoe

After installing the NAC Agent on about five machines this morning, I received a "Sophos Compliance Agent Results" windows on two of them when logging in. The errors displayed are below. It works on three of the five.... only two generated the messages:

The agent does not have a policy to assess. If this problem persists, contact your administrator to report the problem.

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The agent was unable to perform the retrieve policy operation. If this problem persists, please contact your administrator to report the problem. (Reason Unknown)

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The agent was unable to report results. If this problem persists, contact your administrator to report the problem. (Reason Unknown)

:12461


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    I've found some more interesting things that may help pinpoint what our problem is.... but I still cannot get the agents to talk with the server.

    On the server running SophosNAC there is SQL Server database service named SQL Server Agent (SOPHOS) that is stopped and has apparantly been stopped for awhile now. I cannot get the service to start, when I try to start it up it fails... I also noticed the Prcoess ID associated with the service is 0 while others have specific numbers.

    :12465
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  • 0

    I've found some more interesting things that may help pinpoint what our problem is.... but I still cannot get the agents to talk with the server.

    On the server running SophosNAC there is SQL Server database service named SQL Server Agent (SOPHOS) that is stopped and has apparantly been stopped for awhile now. I cannot get the service to start, when I try to start it up it fails... I also noticed the Prcoess ID associated with the service is 0 while others have specific numbers.

    :12465
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