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Sophos is blocking my access to Sun Trust Bank

bankaccess
The sign on process for Sun Trust just grinds on interminally. I have a trial copy of Sophos. Could get to my bank under McAffee and Norton. Would like to stay with Sophos, but this is a problem.
:3740


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    Hi,

    I assume this is due to the web scanning (BHO) component of Sophos and therefore only happens when using Internet Explorer?

    As two tests, can you try:

    1. Using a different browser, such as Chrome, Firefox, Opera, etc...

    2. Disabling the Sophos BHO from within Internet Explorer.  You can find the option under "Tools" - "Manage Add-ons".

    Do either of these help?

    Also, what version of Sophos are you using, 9.5?

    Thanks,

    Jak

    :3744
Reply
  • 0

    Hi,

    I assume this is due to the web scanning (BHO) component of Sophos and therefore only happens when using Internet Explorer?

    As two tests, can you try:

    1. Using a different browser, such as Chrome, Firefox, Opera, etc...

    2. Disabling the Sophos BHO from within Internet Explorer.  You can find the option under "Tools" - "Manage Add-ons".

    Do either of these help?

    Also, what version of Sophos are you using, 9.5?

    Thanks,

    Jak

    :3744
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