"Exported 0 private store items to c:\sec ools\old.xml"

Question

Hi, I am getting this message when i tried to export the private store to a file .. "Exported 0 private store items to c:\sec	ools\old.xml" What could be the reason ... ? Regards :7801

jak · Accepted Answer

Hi,

This command line tool ExportPrivateStore.exe essentially is reading the values out of the registry and converting them into values that can be transported in the XML. So if the registry hive:

HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\EE\Management Tools\Private

doesn't have any entries it will not export anything. It should have entries such as:

BEGIN_SECURE_TICKET_<GUID>_END_SECURE_TICKET

This store only exists on SEC 4 up, just in case you're running it against SEC3.

The only other thing is if you are running the command as SYSTEM user, by using PSEXEC (i.e. psexec -s <command>)

Thanks,

Jak

"Exported 0 private store items to c:\sec\tools\old.xml"