This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SAVXP not installing on any computer on the network

Hi all,

Today I find myself faced with a curious problem when trying to roll out Sophos Endpoint 9 from Enterprise Console 4 onto a client's network. The initial components (RMS, Autoupdate) install correctly, however when the computer connects to the server to download and install SAVXP, the installation fails.

Enterprise Console reports this failure as "The MSI has failed", and in the event viewer of an affected computer, an entry containing "The Sophos Anti-Virus failed to start: Access denied" appears.

Running the SAVXP MSI manually from the server share folder yeilds the same result; a failure plus the access denied message in the event log.

I'm sure this is a simple permissions problem but I cannot lay my finger on it - can anyone help?

This thread was automatically locked due to age.