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HELP - Troj/ByteVer-G

Shirona

I have Sophos Anti-Virus for Mac, and after running a scan, a single threat came up: 

Troj/ByteVer-G

Filename: 27b66ba2-663b8c53

Action Available: Clean up manually

I went to the website for information on how to clean up the threat manually, and after selecting the virus and unlocking the quarantine manager, the 'Clean Up Threat' button does not become available. I am unable to remove this from my computer using this software, currently. Is this a problem with the way I am using the software, or is Sophos unable to remove this problem?Any and all information would be appreciated.

:6265


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  • 0

    Hello Shirona,

    first of all - is this the Home Edition? Not that the removal instructions differ but there's a dedicated forum for it.

    Troj/ByteVer-G is for Windows so not an immediate threat. Anyway - the removal instructions say:

    11. If there are any threats for which the action available is 'Clean up manually', create a custom scan.
    12. Select the areas where the remaining threats reside and add these to the Scan Items.
    13. In the Options tab, select 'Delete threat' from the drop down menu.
    14. Click Done.
    15. Run the scan.

    Christian

    :6285
  • 0

    I have recently installed the free anti virus Sophos software. After my first scan of my computer the software found a windows trojan. I believe Sophos is being very cautious with their software so that files are not removed by mistake. All very well and good.However their interface and instructions on how to delete malware files are complicated, at least to me.

    After trying to find the file to manually delete with no luck I changed the presets which control the actions to take when malware is found. I created a folder called Malware.  In preferences for scan local drives I changed the preset to move the file to the Malware folder. For on Access scanning I set it to Deny Access and Move threat to the Malware folder.

    After a rescan and the same file being found and moved to the Malware folder it was easy to manually delete it or set a custom scan to delete it from the Malware folder I created.

    While understanding Sophos caution perhaps they should change their software so that threats are moved to a Quarantine folder giving the user the option of deleting or ignoring the perceived threat.

    This would be make their software much more elegant and easier to use.

    :13225
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