I tried to install Sophos on a client pc via the console. It didn't work completely because of the following error message: Failed to install SAVXP. The MSI has failed.
I got the following log from that pc:
12.05.2011 10:20:33 0CD4 I SOF: C:\Documents and Settings\All Users\Application Data/Sophos/Remote Management System/3/Agent/Logs/Agent-20110512-082033.log 12.05.2011 10:20:33 0CD4 I Sophos Management Agent 3.3.0.2059 starting... 12.05.2011 10:20:33 08E8 I SAUAdapter - SAU IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 12.05.2011 10:20:33 0FEC I SAUAdapter - SAU IPCListener::Wait started 12.05.2011 10:20:33 0FEC I SAUAdapter - SAU IPCListener::Wait received message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" /> 12.05.2011 10:20:33 08D8 I SAUAdapter - SAU AdapterImpl: Notifying agent of configuration change 12.05.2011 10:20:33 08D8 I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="92d3861c-3676-485e-84da-b5379623e5c8" /></autoUpdate></status> 12.05.2011 10:20:33 08E8 E Services::GetAdapterData(), data item name SAUPolicy is unknown 12.05.2011 10:20:33 0FEC I SAUAdapter - SAU StartingUpdate has been set 12.05.2011 10:20:33 0FEC I SAUAdapter - SAU IPCListener::Wait Waiting for more messages 12.05.2011 10:20:33 0FEC I SAUAdapter - SAU IPCListener::Wait Waiting for more messages 12.05.2011 10:20:33 08E8 I SAUAdapter - SAU Intelligent updating using port 51235 12.05.2011 10:20:33 08E8 I SAUAdapter - SAU Returning Adapter: 00D53978 12.05.2011 10:20:33 08E8 I SAUAdapter - SAU RegisterStateObserver : 00D53900 12.05.2011 10:20:33 08E8 I SAUAdapter - SAU RegisterConfigStateObserver : 00D53904 12.05.2011 10:20:33 08E8 I SAUAdapter - SAU RegisterEventObserver : 00D53928 12.05.2011 10:20:33 08E8 I ALC adapter loaded 12.05.2011 10:20:37 0F8C W MSClient::Connect: failed to get router's IOR from supplied address and port. 12.05.2011 10:20:37 0F8C E NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port. ClientConnection::Reconnect() 12.05.2011 10:20:43 0F8C I Sent certificate request to CM. 12.05.2011 10:20:44 0F8C I Received certification response with correct correlation ID. 12.05.2011 10:20:44 0F8C I Stored certificate received from CM. 12.05.2011 10:20:45 083C I Connected to router... 12.05.2011 10:20:45 0488 I SAUAdapter - SAU AdapterImpl::GetStatus called 12.05.2011 10:20:45 0488 I SAUAdapter - SAU AdapterImpl::GetConfiguration called 12.05.2011 10:20:45 0AF0 I Got EM-NotifyClientUpdates-Reply message from Router$PC13-158:99013 12.05.2011 10:20:45 0AF0 I Got EM-GetClientStatus-Reply message from Router$PC13-158:99013 12.05.2011 10:20:59 08E8 E AdapterManager::LoadAdapter : Failed to open shared library C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdapter.dll for SAV 12.05.2011 10:20:59 08E8 E Ouch!dll.open: No error! 12.05.2011 10:20:59 08E8 E AdapterManager::LoadAdapter : Failed to open shared library C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdapter.dll for SAV 12.05.2011 10:20:59 08E8 E Ouch!dll.open: No error! 12.05.2011 10:21:02 0FEC I SAUAdapter - SAU IPCListener::Wait received message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f09</Insert></ErrorMessage></Config> 12.05.2011 10:21:02 0FEC I SAUAdapter - SAU ReportError(103): 12.05.2011 10:21:02 0FEC I SAUAdapter - SAU FinishedUpdate has been set 12.05.2011 10:21:02 0FEC I SAUAdapter - SAU AdapterImpl:: Notifing agent of xml change: <?xml version="1.0" encoding="utf-8" ?><event xmlns="http://www.sophos.com/EE/AUEvent" type="sophos.mgt.entityAppEvent"><timestamp>20110512 082102</timestamp><user><userId></userId><domain></domain></user><appInfo><number>103</number><message><message_inserts><insert>SAVXP</insert><insert>80041f09</insert><insert></insert><insert></inser t><insert></insert></message_inserts></message></appInfo><entityInfo xmlns="http://www.sophos.com/EntityInfo">AGENT:WIN:1.0.0</entityInfo></event> 12.05.2011 10:21:02 0FEC I ALC event observer received an event: <?xml version="1.0" encoding="utf-8" ?><event xmlns="http://www.sophos.com/EE/AUEvent" type="sophos.mgt.entityAppEvent"><timestamp>20110512 082102</timestamp><user><userId></userId><domain></domain></user><appInfo><number>103</number><message><message_inserts><insert>SAVXP</insert><insert>80041f09</insert><insert></insert><insert></inser t><insert></insert></message_inserts></message></appInfo><entityInfo xmlns="http://www.sophos.com/EntityInfo">AGENT:WIN:1.0.0</entityInfo></event> 12.05.2011 10:21:02 0488 I computer name is PC13-158 12.05.2011 10:21:02 0FEC I SAUAdapter - SAU Update status information saved to C:\Program Files\Sophos\AutoUpdate\data\status\AUAdapter.xml 12.05.2011 10:21:02 0FEC I SAUAdapter - SAU IPCListener::Wait Waiting for more messages 12.05.2011 10:21:02 0488 I This computer is part of the domain RBINS 12.05.2011 10:21:02 0488 I workgroup/domain name is RBINS 12.05.2011 10:21:02 0488 I NewEvent: Sent EM-EntityEvent to EM 12.05.2011 10:21:05 0488 I computer name is PC13-158 12.05.2011 10:21:05 0488 I This computer is part of the domain RBINS 12.05.2011 10:21:05 0488 I workgroup/domain name is RBINS 12.05.2011 10:21:05 0488 I computer description is Stagiaire PFO 12.05.2011 10:21:05 0488 I SendStatus: Sent EM-GetStatus-Reply (id=01CB9871) to EM 12.05.2011 10:21:05 0AF0 I Got EM-SetConfiguration message from Router$PC20-121.EM 12.05.2011 10:21:05 0488 I Received configuration for ALC 12.05.2011 10:21:05 0488 I SAUAdapter - SAU Intelligent updating using port 51235 12.05.2011 10:21:05 0488 I SAUAdapter - SAU AdapterImpl::SetConfiguration: Configuration applied 12.05.2011 10:21:05 0488 I SAUAdapter - SAU SAUPolicy::Save 12.05.2011 10:21:05 0488 I SAUAdapter - SAU SAUPolicy::Save successful 12.05.2011 10:21:06 08C8 I SAUAdapter - SAU AdapterImpl: Notifying agent of configuration change 12.05.2011 10:21:06 08C8 I ALC state observer received a configuration 12.05.2011 10:21:06 08C8 I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="Same" RevID="{CF951F0A-0B67-425C-AC4E-04EA1F0DB56D}" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="92d3861c-3676-485e-84da-b5379623e5c8" /></autoUpdate></status> 12.05.2011 10:21:06 08C8 I ALC state observer notified that ALC is running 12.05.2011 10:21:06 08C8 I ALC state observer received a status: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="Same" RevID="{CF951F0A-0B67-425C-AC4E-04EA1F0DB56D}" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="92d3861c-3676-485e-84da- b5379623e5c8" /></autoUpdate></status> 12.05.2011 10:21:17 0894 I Windows is shutting down... 12.05.2011 10:21:17 0CD4 I Shutting down... 12.05.2011 10:21:20 0CD4 I SAUAdapter - SAU DeRegisterStateObserver : 00D53900 12.05.2011 10:21:20 0CD4 I SAUAdapter - SAU DeRegisterConfigStateObserver : 00D53904 12.05.2011 10:21:20 0CD4 I SAUAdapter - SAU DeRegisterEventObserver : 00D53928 12.05.2011 10:21:20 0CD4 I SAUAdapter - SAU Adapter is being deleted: 00D53978 12.05.2011 10:21:20 0CD4 I SAUAdapter - SAU ~AdapterImpl 12.05.2011 10:21:20 0CD4 I SAUAdapter - SAU SAUPolicy::Save 12.05.2011 10:21:20 0CD4 I SAUAdapter - SAU SAUPolicy::Save successful 12.05.2011 10:21:20 0CD4 I SAUAdapter - SAU Update status information saved to C:\Program Files\Sophos\AutoUpdate\data\status\AUAdapter.xml 12.05.2011 10:21:20 0FEC I SAUAdapter - SAU IPCListener::Wait exiting
Can you see what the problem is?
Jvuz
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