Hi,
Tried finding some articles on the matter to no avail...every now and then I get a virus notification for an end point PC that is classed "not cleanable". I look it up on the Sophos Website to see if there is any info on it, usually not so I try to submit a sample. The log lists the file location, usually in the temp internet files but whenever I try to locate the file I can never get to the bottom of the file path as it simply isn't there and there is nothing in the end point PC's quarantine.
So just wondering what the go is here, how can I submit samples of uncleanable viruses when I can never obtain a copy of the files?
What is the general process everyone else uses when confronted with the same situation?
Thanks,
Craig
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