My Sophos Endpoint security and data protection isnt auto updating when it should i check if it allow auto update and it is checked, so i dont know what the problem is that the auto update wont update my sophos, it usually update each day when i turn on my computer the first time. and now i have to manually update it by right clicking it with my mouse and clicking update now!
Hi,
Maybe an odd question to start but how do you know it's not updating? Is this from looking at the logs?
From your post it suggests that as the machine starts up, the AutoUpdate service starts and shortly after it kicks off the process Alupdate.exe to perform the first update but after that, it doesn't keep doing so in line with the interval?
\ProgramData\Sophos\AutoUpdate\Config\isched.cfg
Is the file that essentially holds the config and should have something like:
So as long as the AutoUpdate service is running it should be ok.
Does the AutoUpdate trace log (\ProgramData\Sophos\AutoUpdate\Logs\ALUpdate[timestamp].log) show any errors at the scheduled interval?
Note, the above paths are for Vista, "\documents and settings\all users\application data\sophos\" should be checked otherwise.
Regards,
Jak
because when i turn on the computer and move to the sophos icon near my computer clock it said last updated march / _ /1. Like it say today is march 29 10:00 am and when i move the mouse to the sophos icon the next day same time it said last updated march 29 10:00 am, im using microsoft xp.
;****************************************************************************
;
; isched.cfg
;
; Please do not edit this text file.
;
;****************************************************************************
[PPI.Schedule]
AllowLocalConfig = 0
SchedEnable = 1
Frequency = 180
DetectDialUp = 1
that what i have for the file
HI,
Is the same time displayed in SAV if you open the SAV main interface?
The time displayed on mouseover of the shield icon (by the clock) and the one displayed in the status area (top left) of SAV and the one displayed under "Help" - "About Sophos Endpoint Security and Control" (as accessed from SAV) should be the same. This should be the the last time AutoUpdate checked for an update.
The only other time displayed is under the "View product information" screen as lauched from the main SAV interface. If you expand the "Software" section under "Anti-virus andHIPS", the "Last updated" time there is different and is the actual time when SAV was updated.
Do these report the same old time and date? I just want to rule out the component reporting it wrong.
The next step is to see if it actually updating as the config looks ok, updating every 3 hours. To do that I would suggest looking in the logs:
\documents and settings\all users\application data\Sophos\AutoUpdate\Logs\
If you open the most recently modified ALUpdate[timestamp].log, you can see where AutoUpdate starts an update and ends one: I'd recommend searching from the bottom up for the text:
ALUpdate started:
Manual updates will have:
ALUpdate started: -ManualUpdate
Scheduled ones will have:
ALUpdate started: -ScheduledUpdate
Does this log backup the theory that is really isn't doing a scheduled update every 3 hours? If so does it even log anything at the expected interval?
Regards,
Jak
The only other time displayed is under the "View product information" screen as lauched from the main SAV interface. If you expand the "Software" section under "Anti-virus andHIPS", the "Last updated" time there is different and is the actual time when SAV was updated.
it show the same time!
0x4 ALUpdate 0x32 0x174 0x1 0x6 0x20c 0x4d8c1aec
0x4 CIDUpdate 0x32 0x174 0x1 0x55 0x20c 0x4d8c1aed SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x174 0x1 0x23 0x20c 0x4d8c1b38
0x4 CIDUpdate 0x32 0x174 0x1 0x55 0x20c 0x4d8c1b39 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x174 0x1 0x23 0x20c 0x4d8c1b39
0x4 ALUpdate 0x32 0x174 0x1 0x52 0x20c 0x4d8c1b3a
0x4 ALUpdate 0x32 0x174 0x1 0x68 0xe4 0x4d8c1b3a SAVXP
0x4 ALUpdate 0x32 0x174 0x1 0x2e 0xe4 0x4d8c1b62
0x4 ALUpdate 0x32 0x174 0x1 0x53 0x20c 0x4d8c1b63 SophosAutoUpdate
0x4 ALUpdate 0x32 0x174 0x1 0x7b 0x20c 0x4d8c1b64
0x4 ALUpdate 0x32 0xf24 0x1 0x6 0x998 0x4d8c451d
0x4 CIDUpdate 0x32 0xf24 0x1 0x55 0x998 0x4d8c451f SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xf24 0x1 0x23 0x998 0x4d8c455f
0x4 CIDUpdate 0x32 0xf24 0x1 0x55 0x998 0x4d8c455f SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xf24 0x1 0x23 0x998 0x4d8c455f
0x4 ALUpdate 0x32 0xf24 0x1 0x52 0x998 0x4d8c4560
0x4 ALUpdate 0x32 0xf24 0x1 0x68 0x9b8 0x4d8c4560 SAVXP
0x4 ALUpdate 0x32 0xf24 0x1 0x2e 0x9b8 0x4d8c4588
0x4 ALUpdate 0x32 0xf24 0x1 0x53 0x998 0x4d8c4588 SophosAutoUpdate
0x4 ALUpdate 0x32 0xf24 0x1 0x7b 0x998 0x4d8c4589
0x4 ALUpdate 0x32 0x2f0 0x1 0x6 0x668 0x4d8d00e4
0x4 CIDUpdate 0x32 0x2f0 0x1 0x55 0x668 0x4d8d00e4 SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x2f0 0x1 0x23 0x668 0x4d8d0143
0x4 CIDUpdate 0x32 0x2f0 0x1 0x55 0x668 0x4d8d0144 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x2f0 0x1 0x23 0x668 0x4d8d0144
0x4 ALUpdate 0x32 0x2f0 0x1 0x52 0x668 0x4d8d0144
0x4 ALUpdate 0x32 0x2f0 0x1 0x68 0xe60 0x4d8d0145 SAVXP
0x4 ALUpdate 0x32 0x2f0 0x1 0x2e 0xe60 0x4d8d0160
0x4 ALUpdate 0x32 0x2f0 0x1 0x53 0x668 0x4d8d0160 SophosAutoUpdate
0x4 ALUpdate 0x32 0x2f0 0x1 0x7b 0x668 0x4d8d0162
0x4 ALUpdate 0x32 0x374 0x1 0x6 0x888 0x4d8d2b1a
0x4 CIDUpdate 0x32 0x374 0x1 0x55 0x888 0x4d8d2b1b SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x374 0x1 0x23 0x888 0x4d8d2b5e
0x4 CIDUpdate 0x32 0x374 0x1 0x55 0x888 0x4d8d2b5f SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x374 0x1 0x23 0x888 0x4d8d2b5f
0x4 ALUpdate 0x32 0x374 0x1 0x52 0x888 0x4d8d2b60
0x4 ALUpdate 0x32 0x374 0x1 0x68 0x948 0x4d8d2b60 SAVXP
0x4 ALUpdate 0x32 0x374 0x1 0x2e 0x948 0x4d8d2b7d
0x4 ALUpdate 0x32 0x374 0x1 0x53 0x888 0x4d8d2b7d SophosAutoUpdate
0x4 ALUpdate 0x32 0x374 0x1 0x7b 0x888 0x4d8d2b7e
0x4 ALUpdate 0x32 0x56c 0x1 0x6 0x9b8 0x4d8d5548
0x4 CIDUpdate 0x32 0x56c 0x1 0x55 0x9b8 0x4d8d5548 SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x56c 0x1 0x23 0x9b8 0x4d8d5548
0x4 CIDUpdate 0x32 0x56c 0x1 0x55 0x9b8 0x4d8d5549 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x56c 0x1 0x23 0x9b8 0x4d8d5549
0x4 ALUpdate 0x32 0x56c 0x1 0x52 0x9b8 0x4d8d554a
0x4 ALUpdate 0x32 0x56c 0x1 0x53 0x9b8 0x4d8d554a SAVXP
0x4 ALUpdate 0x32 0x56c 0x1 0x53 0x9b8 0x4d8d554a SophosAutoUpdate
0x4 ALUpdate 0x32 0x56c 0x1 0x7b 0x9b8 0x4d8d554b
0x4 ALUpdate 0x32 0xed8 0x1 0x6 0xe94 0x4d8d7f77
0x4 CIDUpdate 0x32 0xed8 0x1 0x55 0xe94 0x4d8d7f78 SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xed8 0x1 0x23 0xe94 0x4d8d7fb1
0x4 CIDUpdate 0x32 0xed8 0x1 0x55 0xe94 0x4d8d7fb2 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xed8 0x1 0x23 0xe94 0x4d8d7fb2
0x4 ALUpdate 0x32 0xed8 0x1 0x52 0xe94 0x4d8d7fb3
0x4 ALUpdate 0x32 0xed8 0x1 0x68 0x588 0x4d8d7fb3 SAVXP
0x4 ALUpdate 0x32 0xed8 0x1 0x2e 0x588 0x4d8d7fce
0x4 ALUpdate 0x32 0xed8 0x1 0x53 0xe94 0x4d8d7fcf SophosAutoUpdate
0x4 ALUpdate 0x32 0xed8 0x1 0x7b 0xe94 0x4d8d7fd0
0x4 ALUpdate 0x32 0x494 0x1 0x6 0xb30 0x4d8e5ec1
0x4 CIDUpdate 0x32 0x494 0x1 0x55 0xb30 0x4d8e5ec2 SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x494 0x1 0x23 0xb30 0x4d8e5f06
0x4 CIDUpdate 0x32 0x494 0x1 0x55 0xb30 0x4d8e5f07 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x494 0x1 0x23 0xb30 0x4d8e5f07
0x4 ALUpdate 0x32 0x494 0x1 0x52 0xb30 0x4d8e5f07
0x4 ALUpdate 0x32 0x494 0x1 0x68 0xfcc 0x4d8e5f07 SAVXP
0x4 ALUpdate 0x32 0x494 0x1 0x2e 0xfcc 0x4d8e5f29
0x4 ALUpdate 0x32 0x494 0x1 0x53 0xb30 0x4d8e5f29 SophosAutoUpdate
0x4 ALUpdate 0x32 0x494 0x1 0x7b 0xb30 0x4d8e5f2a
0x4 ALUpdate 0x32 0xcd8 0x1 0x6 0xce8 0x4d8e6094
0x4 CIDUpdate 0x32 0xcd8 0x1 0x55 0xce8 0x4d8e6095 SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xcd8 0x1 0x23 0xce8 0x4d8e6095
0x4 CIDUpdate 0x32 0xcd8 0x1 0x55 0xce8 0x4d8e6096 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xcd8 0x1 0x23 0xce8 0x4d8e6096
0x4 ALUpdate 0x32 0xcd8 0x1 0x52 0xce8 0x4d8e6096
0x4 ALUpdate 0x32 0xcd8 0x1 0x53 0xce8 0x4d8e6096 SAVXP
0x4 ALUpdate 0x32 0xcd8 0x1 0x53 0xce8 0x4d8e6096 SophosAutoUpdate
0x4 ALUpdate 0x32 0xcd8 0x1 0x7b 0xce8 0x4d8e6097
0x4 ALUpdate 0x32 0xbd4 0x1 0x6 0xbd0 0x4d8e60a2
0x4 CIDUpdate 0x32 0xbd4 0x1 0x55 0xbd0 0x4d8e60a3 SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xbd4 0x1 0x23 0xbd0 0x4d8e60a3
0x4 CIDUpdate 0x32 0xbd4 0x1 0x55 0xbd0 0x4d8e60a4 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xbd4 0x1 0x23 0xbd0 0x4d8e60a4
0x4 ALUpdate 0x32 0xbd4 0x1 0x52 0xbd0 0x4d8e60a4
0x4 ALUpdate 0x32 0xbd4 0x1 0x53 0xbd0 0x4d8e60a4 SAVXP
0x4 ALUpdate 0x32 0xbd4 0x1 0x53 0xbd0 0x4d8e60a4 SophosAutoUpdate
0x4 ALUpdate 0x32 0xbd4 0x1 0x7b 0xbd0 0x4d8e60a5
0x4 ALUpdate 0x32 0xee8 0x1 0x6 0x65c 0x4d8e88f8
0x4 CIDUpdate 0x32 0xee8 0x1 0x55 0x65c 0x4d8e88fa SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xee8 0x1 0x23 0x65c 0x4d8e88fb
0x4 CIDUpdate 0x32 0xee8 0x1 0x55 0x65c 0x4d8e88fb SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xee8 0x1 0x23 0x65c 0x4d8e88fb
0x4 ALUpdate 0x32 0xee8 0x1 0x52 0x65c 0x4d8e88fc
0x4 ALUpdate 0x32 0xee8 0x1 0x53 0x65c 0x4d8e88fc SAVXP
0x4 ALUpdate 0x32 0xee8 0x1 0x53 0x65c 0x4d8e88fc SophosAutoUpdate
0x4 ALUpdate 0x32 0xee8 0x1 0x7b 0x65c 0x4d8e88fd
0x4 ALUpdate 0x32 0x9d0 0x1 0x6 0x844 0x4d8eb325
0x4 CIDUpdate 0x32 0x9d0 0x1 0x55 0x844 0x4d8eb326 SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x9d0 0x1 0x23 0x844 0x4d8eb326
0x4 CIDUpdate 0x32 0x9d0 0x1 0x55 0x844 0x4d8eb327 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x9d0 0x1 0x23 0x844 0x4d8eb327
0x4 ALUpdate 0x32 0x9d0 0x1 0x52 0x844 0x4d8eb328
0x4 ALUpdate 0x32 0x9d0 0x1 0x53 0x844 0x4d8eb328 SAVXP
0x4 ALUpdate 0x32 0x9d0 0x1 0x53 0x844 0x4d8eb328 SophosAutoUpdate
0x4 ALUpdate 0x32 0x9d0 0x1 0x7b 0x844 0x4d8eb329
0x4 ALUpdate 0x32 0xb4c 0x1 0x6 0xd28 0x4d8edd54
0x4 CIDUpdate 0x32 0xb4c 0x1 0x55 0xd28 0x4d8edd57 SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xb4c 0x1 0x23 0xd28 0x4d8edd94
0x4 CIDUpdate 0x32 0xb4c 0x1 0x55 0xd28 0x4d8edd95 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xb4c 0x1 0x23 0xd28 0x4d8edd95
0x4 ALUpdate 0x32 0xb4c 0x1 0x52 0xd28 0x4d8edd96
0x4 ALUpdate 0x32 0xb4c 0x1 0x68 0xa2c 0x4d8edd96 SAVXP
0x4 ALUpdate 0x32 0xb4c 0x1 0x2e 0xa2c 0x4d8eddbe
0x4 ALUpdate 0x32 0xb4c 0x1 0x53 0xd28 0x4d8eddbe SophosAutoUpdate
0x4 ALUpdate 0x32 0xb4c 0x1 0x7b 0xd28 0x4d8eddbf
0x4 ALUpdate 0x32 0xbec 0x1 0x6 0xc94 0x4d8fa749
0x4 CIDUpdate 0x32 0xbec 0x1 0x55 0xc94 0x4d8fa74a SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xbec 0x1 0x23 0xc94 0x4d8fa79c
0x4 CIDUpdate 0x32 0xbec 0x1 0x55 0xc94 0x4d8fa79c SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xbec 0x1 0x23 0xc94 0x4d8fa79c
0x4 ALUpdate 0x32 0xbec 0x1 0x52 0xc94 0x4d8fa79d
0x4 ALUpdate 0x32 0xbec 0x1 0x68 0xed4 0x4d8fa79d SAVXP
0x4 ALUpdate 0x32 0xbec 0x1 0x2e 0xed4 0x4d8fa7bf
0x4 ALUpdate 0x32 0xbec 0x1 0x53 0xc94 0x4d8fa7c0 SophosAutoUpdate
0x4 ALUpdate 0x32 0xbec 0x1 0x7b 0xc94 0x4d8fa7c1
0x4 ALUpdate 0x32 0xd24 0x1 0x6 0xe4 0x4d8fd17d
0x4 CIDUpdate 0x32 0xd24 0x1 0x55 0xe4 0x4d8fd17e SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xd24 0x1 0x23 0xe4 0x4d8fd17e
0x4 CIDUpdate 0x32 0xd24 0x1 0x55 0xe4 0x4d8fd17f SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xd24 0x1 0x23 0xe4 0x4d8fd17f
0x4 ALUpdate 0x32 0xd24 0x1 0x52 0xe4 0x4d8fd180
0x4 ALUpdate 0x32 0xd24 0x1 0x53 0xe4 0x4d8fd180 SAVXP
0x4 ALUpdate 0x32 0xd24 0x1 0x53 0xe4 0x4d8fd180 SophosAutoUpdate
0x4 ALUpdate 0x32 0xd24 0x1 0x7b 0xe4 0x4d8fd181
0x4 ALUpdate 0x32 0x170 0x1 0x6 0xa1c 0x4d8ffbad
0x4 CIDUpdate 0x32 0x170 0x1 0x55 0xa1c 0x4d8ffbae SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x170 0x1 0x23 0xa1c 0x4d8ffbae
0x4 CIDUpdate 0x32 0x170 0x1 0x55 0xa1c 0x4d8ffbaf SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x170 0x1 0x23 0xa1c 0x4d8ffbaf
0x4 ALUpdate 0x32 0x170 0x1 0x52 0xa1c 0x4d8ffbb0
0x4 ALUpdate 0x32 0x170 0x1 0x53 0xa1c 0x4d8ffbb0 SAVXP
0x4 ALUpdate 0x32 0x170 0x1 0x53 0xa1c 0x4d8ffbb0 SophosAutoUpdate
0x4 ALUpdate 0x32 0x170 0x1 0x7b 0xa1c 0x4d8ffbb0
0x4 ALUpdate 0x32 0x978 0x1 0x6 0xfe8 0x4d9025dd
0x4 CIDUpdate 0x32 0x978 0x1 0x55 0xfe8 0x4d9025dd SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x978 0x1 0x23 0xfe8 0x4d902627
0x4 CIDUpdate 0x32 0x978 0x1 0x55 0xfe8 0x4d902628 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x978 0x1 0x23 0xfe8 0x4d902628
0x4 ALUpdate 0x32 0x978 0x1 0x52 0xfe8 0x4d902629
0x4 ALUpdate 0x32 0x978 0x1 0x68 0xfd0 0x4d902629 SAVXP
0x4 ALUpdate 0x32 0x978 0x1 0x2e 0xfd0 0x4d90264d
0x4 ALUpdate 0x32 0x978 0x1 0x53 0xfe8 0x4d90264d SophosAutoUpdate
0x4 ALUpdate 0x32 0x978 0x1 0x7b 0xfe8 0x4d90264e
0x4 ALUpdate 0x32 0xdb0 0x1 0x6 0xdb4 0x4d90f777
0x4 CIDUpdate 0x32 0xdb0 0x1 0x55 0xdb4 0x4d90f777 SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xdb0 0x1 0x23 0xdb4 0x4d90f816
0x4 CIDUpdate 0x32 0xdb0 0x1 0x55 0xdb4 0x4d90f816 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xdb0 0x1 0x23 0xdb4 0x4d90f816
0x4 ALUpdate 0x32 0xdb0 0x1 0x52 0xdb4 0x4d90f817
0x4 ALUpdate 0x32 0xdb0 0x1 0x68 0x100 0x4d90f817 SAVXP
0x4 ALUpdate 0x32 0xdb0 0x1 0x2e 0x100 0x4d90f82d
0x4 ALUpdate 0x32 0xdb0 0x1 0x53 0xdb4 0x4d90f82d SophosAutoUpdate
0x4 ALUpdate 0x32 0xdb0 0x1 0x7b 0xdb4 0x4d90f82e
0x4 ALUpdate 0x32 0x9bc 0x1 0x6 0x6c8 0x4d9122b5
0x4 CIDUpdate 0x32 0x9bc 0x1 0x55 0x6c8 0x4d9122b6 SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x9bc 0x1 0x23 0x6c8 0x4d9122f6
0x4 CIDUpdate 0x32 0x9bc 0x1 0x55 0x6c8 0x4d9122f7 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x9bc 0x1 0x23 0x6c8 0x4d9122f7
0x4 ALUpdate 0x32 0x9bc 0x1 0x52 0x6c8 0x4d9122f8
0x4 ALUpdate 0x32 0x9bc 0x1 0x68 0xf34 0x4d9122f8 SAVXP
0x4 ALUpdate 0x32 0x9bc 0x1 0x2e 0xf34 0x4d912325
0x4 ALUpdate 0x32 0x9bc 0x1 0x53 0x6c8 0x4d912325 SophosAutoUpdate
0x4 ALUpdate 0x32 0x9bc 0x1 0x7b 0x6c8 0x4d912326
0x4 ALUpdate 0x32 0x13cc 0x1 0x6 0x1508 0x4d914ce3
0x4 CIDUpdate 0x32 0x13cc 0x1 0x55 0x1508 0x4d914ce4 SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x13cc 0x1 0x23 0x1508 0x4d914d27
0x4 CIDUpdate 0x32 0x13cc 0x1 0x55 0x1508 0x4d914d28 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0x13cc 0x1 0x23 0x1508 0x4d914d28
0x4 ALUpdate 0x32 0x13cc 0x1 0x52 0x1508 0x4d914d29
0x4 ALUpdate 0x32 0x13cc 0x1 0x68 0x1390 0x4d914d29 SAVXP
0x4 ALUpdate 0x32 0x13cc 0x1 0x2e 0x1390 0x4d914d3f
0x4 ALUpdate 0x32 0x13cc 0x1 0x53 0x1508 0x4d914d3f SophosAutoUpdate
0x4 ALUpdate 0x32 0x13cc 0x1 0x7b 0x1508 0x4d914d40
0x4 ALUpdate 0x32 0xf8c 0x1 0x6 0xa5c 0x4d920af3
0x4 CIDUpdate 0x32 0xf8c 0x1 0x55 0xa5c 0x4d920af3 SAVXP http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xf8c 0x1 0x23 0xa5c 0x4d920b74
0x4 CIDUpdate 0x32 0xf8c 0x1 0x55 0xa5c 0x4d920b75 SophosAutoUpdate http://av.cts.ucla.edu/CIDs/S000/SAVSCFXP/
0x4 CIDUpdate 0x32 0xf8c 0x1 0x23 0xa5c 0x4d920b75
0x4 ALUpdate 0x32 0xf8c 0x1 0x52 0xa5c 0x4d920b76
0x4 ALUpdate 0x32 0xf8c 0x1 0x68 0x9ec 0x4d920b76 SAVXP
0x4 ALUpdate 0x32 0xf8c 0x1 0x2e 0x9ec 0x4d920b92
0x4 ALUpdate 0x32 0xf8c 0x1 0x53 0xa5c 0x4d920b92 SophosAutoUpdate
0x4 ALUpdate 0x32 0xf8c 0x1 0x7b 0xa5c 0x4d920b93
that what it show so i dont know if updating because in the old sophos when it update it flashes yellow then it turn off and now when it update it dont flashes so i cant tell if it updating.
That log seems to show that it's updating as scheduled. There are certainly 3 hour gaps as expected.
There are plenty of "Installing Product SAVXP" followed by "Product has been successfully installed". e.g.
Message: Product has been successfully installed
Module: ALUpdate
Process ID: 5068
Thread ID: 5008
Time: 29/03/2011 01:09:09
Message: Product has been successfully installed
Module: ALUpdate
Process ID: 2492
Thread ID: 3892
Time: 28/03/2011 22:05:49
Message: Product has been successfully installed
Module: ALUpdate
Process ID: 3504
Thread ID: 256
Time: 28/03/2011 07:10:21
Message: Product has been successfully installed
Module: ALUpdate
Process ID: 2424
Thread ID: 4048
etc...
Note: The trace log in the same directory as the alc.log is more verbose than the ALC log.
The new shield doesn't animate but when AutoUpdate is updating you will see a alupdate.exe process running and hovering over the shield will display a message saying: "Update in progress".
You might want to give a call to you admin at UCLA but it seems ok to me at least from the logs.
Regards,
Jak
