Hi,
Apologies if this has been asked before. We're a new Endpoint customer with a simple Windows only setup.
We downloaded, installed and rolled-out Sophos via the Enterprise Console, no probs. However, we haven't had any updates from Sophos since the 1st Dec. and under the 'Download Status' column, Last checked on 2nd Dec.
Looking at the only Update Manager we have, under Sources, we have a single entry: Address=Sophos, username & password are those from our License Schedule (I've tried both the Download and EM one (which *should* I be using?))
The error we get, is clicking OK on the Source Details dialog, is:
Timeout while attempting to connect to the specified address. There may be a problem with the network. Would you like to use these source details anyway?
Note: we're NOT using a proxy. (I've read through the thread about the issues with proxies, but don't think this affects us)
I'm struggling to think of anything that's changed since installation. We have changed our external IP in this time, but Sophos doesn't tie usernames to IPs does it? An obvious one, but, yes, internet connection works fine on the machine. Are there any specific/odd firewall settings (especially incoming ones) I need to be aware of? Any way of checking connectivity to Sophos at all?
Any help or feedback apprechiated!
Thanks,
-tom
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