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Sophos Protection Disabled

redwheelbarrow

Getting message over Sophos icon right-bottom saying "Sophos protection disabled." Cannot find how to "enable" it.  Thanks.

:8641


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  • 0

    HI,

    If you open up SAV by right clicking on the shield and choose "Open Sophos Endpoint Security and Control", what status does it have in the top left Status window:

    On-access scanning: Enabled | Disabled ?

    Firewall: Enabled | Disabled ?

    etc..

    The other test worth doing is to launch "Windows Task Manager" (TaskMgr.exe), in the process list "End Process" Almon.exe.  Then mouse over the system tray icon to force a repaint of the system tray by Windows and the shield should disappear.   If you then run from Start -> Run for example:

    \Program Files (x86)\Sophos\AutoUpdate\Almon.exe

    or

    \Program Files\Sophos\AutoUpdate\Almon.exe

    This will re-launch the shield, if you move over it again, does it still display the same warning?  This will guarantee a refresh of the state at least.

    Regards,

    Jak

    :8663
  • 0

    Thank you, Jak. Will try as you advise. Much appreciated.

    :8669
  • 0

    I am having the same problem!  I followed the directions left by the other response, but it did not work.  Did you find a solution???  Thanks

    :10287
  • 0

    HI,

    What does the status say in the top left corner of SAV if you open the interface?

    I.e.

    On-Access Scanning: Enabled | Disabled | Unknown?

    Firewall: Enabled | Disabled | Unknown

    Is the Sophos Anti-Virus Service running?  (start - run - services.msc)  Are all Sophos Services started?

    How much memory is the SAVService Process using? (start - run - taskmgr.exe) (Click "Show Processes for all users" if required)

    Are there any errors in the updating logs at the point where it installs/updates?


    Regards,

    Jak

    :10291
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