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Failed to install SAVXP: The MSI has failed (error code 00000067)

SGPBLUG

Hi all,

we're experiencing problems installing the client 9.5 on a XP SP3 machine. The error message on the console is on the subject.

Instead, on the Event viewer I receive "access denied" for the service sophos-antivirus.

The user used is Domain Admin and it works on other workstations within the domain.


Any idea ??

Many thanks

SGPBLUG

:8231


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    Hello Luca,

    I'd like to see it 'cause so far I was able to resolve all these issues (some 20 in the last two years) without resorting to an OS reinstall. Admittedly in one case or the other I combed through the logs and over time I probably got a feeling for what to do and I which order. Whether it's worth the effort depends on the procedures you have in place for reinstall and whether the computer is a typical install or needs a significant amount of customization (and also if the user can work with a replacement in the meantime or not).

    Sorry that my suggestions did not work. Just remember that I had one case where something in ...\All Users\Application Data\Sophos\ was causing the troubles but I can't recall the details. Probably went ahead and deleted the "offending" folder.

    Christian

    :8509
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  • 0

    Hello Luca,

    I'd like to see it 'cause so far I was able to resolve all these issues (some 20 in the last two years) without resorting to an OS reinstall. Admittedly in one case or the other I combed through the logs and over time I probably got a feeling for what to do and I which order. Whether it's worth the effort depends on the procedures you have in place for reinstall and whether the computer is a typical install or needs a significant amount of customization (and also if the user can work with a replacement in the meantime or not).

    Sorry that my suggestions did not work. Just remember that I had one case where something in ...\All Users\Application Data\Sophos\ was causing the troubles but I can't recall the details. Probably went ahead and deleted the "offending" folder.

    Christian

    :8509
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