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Failed to install SAVXP: The MSI has failed (error code 00000067)

SGPBLUG

Hi all,

we're experiencing problems installing the client 9.5 on a XP SP3 machine. The error message on the console is on the subject.

Instead, on the Event viewer I receive "access denied" for the service sophos-antivirus.

The user used is Domain Admin and it works on other workstations within the domain.


Any idea ??

Many thanks

SGPBLUG

:8231


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    Hi Christian,

    I've tried to install directly from the workstation using the UNC \\servername\sophos share....same result ! The service doesn't start with an access denied.

    I've checked in the folder "sophos antivirus" and there is no savservice.exe. I then tried to copy all the files from another pc within the network, re-launched the installation and I received the same error.

    Any case, the saveservice's version on my pc is the: 9.5.0.9530

    Thanks again

    Luca

    :8437
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  • 0

    Hi Christian,

    I've tried to install directly from the workstation using the UNC \\servername\sophos share....same result ! The service doesn't start with an access denied.

    I've checked in the folder "sophos antivirus" and there is no savservice.exe. I then tried to copy all the files from another pc within the network, re-launched the installation and I received the same error.

    Any case, the saveservice's version on my pc is the: 9.5.0.9530

    Thanks again

    Luca

    :8437
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