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Failed to install SAVXP: The MSI has failed (error code 00000067)

SGPBLUG

Hi all,

we're experiencing problems installing the client 9.5 on a XP SP3 machine. The error message on the console is on the subject.

Instead, on the Event viewer I receive "access denied" for the service sophos-antivirus.

The user used is Domain Admin and it works on other workstations within the domain.


Any idea ??

Many thanks

SGPBLUG

:8231


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  • 0

    Hello SGPBLUG,

    is this a fresh install or has Sophos previously been installed on this client. I might be mistaken but I guess Sophos Anti-Virus does appear in Add/Remove Programs (at least I have observed a few cases where it did). Fastest way to correct this was using msicuu2.exe and immediately (re-)install.

    Christian

    :8305
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  • 0

    Hello SGPBLUG,

    is this a fresh install or has Sophos previously been installed on this client. I might be mistaken but I guess Sophos Anti-Virus does appear in Add/Remove Programs (at least I have observed a few cases where it did). Fastest way to correct this was using msicuu2.exe and immediately (re-)install.

    Christian

    :8305
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