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Third-party security software removal

Spock

Hi!

I'm new this site and to Sophos Products in general.

While preparing our deployment of Sophos products, I found a document about "Third-party security software removal" dated April 2008 for the Sophos Enterprise Console, version 3.1.

In the document, it is said that two versions of the tool exists. I already tried the standard one found in the CRT folder in the CID of our Sophos Enterprise Console Server. I'm now looking for the non-standard one wich is supposed to be " ... available as a standalone tool from the Sophos website." This other version is supposed to " ... support the removal of more third-party security than the standard tool."

Does this version still exist and, if so, where can it be found?

Thanks for your help!

:8055


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    Hi,

    I'm not sure, I think you'll need to contact Support.  I've never had a product not detected.  I would imagine they will add it if requested.  That might take some time to get to you though.  I would therefore consider for the short term identifying a command that will remove the software, ideally silently so it could be deployed as a startup script for example to remove it.

    Typically if the software was installed by an MSI, you can navigate to:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

    Find the product in the list and look at the value of: "UninstallString".

    E.g. in the case of: "Microsoft SQL Server 2008 Setup Support Files" (chosen at random on my machine)

    MsiExec.exe /X{B40EE88B-400A-4266-A17B-E3DE64E94431}

    Additionally, running msiexec /? will give you a list of additional parameters you can add to silence the install or checking on:

    http://msdn.microsoft.com/en-us/library/aa367988(v=vs.85).aspx will give you a reasonable list.

    Otherwise contacting the vendor or checking on their Support site, in this case McAfee to get an uninstall command for Site Advisor product and execute that.  Or finding what running the removal link runs.

    Hope that offers some guidance.  

    Jak

    :8085
Reply
  • 0

    Hi,

    I'm not sure, I think you'll need to contact Support.  I've never had a product not detected.  I would imagine they will add it if requested.  That might take some time to get to you though.  I would therefore consider for the short term identifying a command that will remove the software, ideally silently so it could be deployed as a startup script for example to remove it.

    Typically if the software was installed by an MSI, you can navigate to:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

    Find the product in the list and look at the value of: "UninstallString".

    E.g. in the case of: "Microsoft SQL Server 2008 Setup Support Files" (chosen at random on my machine)

    MsiExec.exe /X{B40EE88B-400A-4266-A17B-E3DE64E94431}

    Additionally, running msiexec /? will give you a list of additional parameters you can add to silence the install or checking on:

    http://msdn.microsoft.com/en-us/library/aa367988(v=vs.85).aspx will give you a reasonable list.

    Otherwise contacting the vendor or checking on their Support site, in this case McAfee to get an uninstall command for Site Advisor product and execute that.  Or finding what running the removal link runs.

    Hope that offers some guidance.  

    Jak

    :8085
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