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Device Control Not Working

Syrinx2112

The device control section is not functioning or being recognised. I am running SEC 4.5.1 and AV 9.5.

I had created several test policies but none are working so deleted them and now using default policy. The SEC is installed on Windows Server 2003 R2 with SP2 and the clients are installed on Windows XP SP3.

The Computer Name column and Group column are the only fields that are populated.  There is no information in Device Control Scanning, Device Control Policy or Device Control Event Count.

Any help with this would be appreciated.

Thank You.

David

:10433


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    Christian,

    Thanks for your reply. I think I know what the problem is.

    Client machines are taking updates from \\MYSERVER\SophosUpdate\CIDs\S000\ESXP which contains no Device Control information. The update source for clients should be \\MYSERVER\SophosUpdate\CIDs\S000\SAVSCFXP.

    I renamed the ESXP folder to ESXP.old and reprotected clients. They all updated from SAVSCFXP and I was able to activate device control :-)

    However, when the SUM runs and downloads it only pulls down the ESXP data and the clients all revert to that. So back to our original problem.

    The issue lies with our subcription. I recently renewed our license for updates and I think maybe someone at SOPHOS has not configured our updates. Could be wrong.

    Until the server is updating the correct share data then it seems it cannot be rectified. Sophos Tech Support are looking into this. Lauren has been a big help so far in identifying the issue.

    Regards

    David

    :10503
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  • 0

    Christian,

    Thanks for your reply. I think I know what the problem is.

    Client machines are taking updates from \\MYSERVER\SophosUpdate\CIDs\S000\ESXP which contains no Device Control information. The update source for clients should be \\MYSERVER\SophosUpdate\CIDs\S000\SAVSCFXP.

    I renamed the ESXP folder to ESXP.old and reprotected clients. They all updated from SAVSCFXP and I was able to activate device control :-)

    However, when the SUM runs and downloads it only pulls down the ESXP data and the clients all revert to that. So back to our original problem.

    The issue lies with our subcription. I recently renewed our license for updates and I think maybe someone at SOPHOS has not configured our updates. Could be wrong.

    Until the server is updating the correct share data then it seems it cannot be rectified. Sophos Tech Support are looking into this. Lauren has been a big help so far in identifying the issue.

    Regards

    David

    :10503
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