Is it possible that the tech put 68 Macs out there with the same ID and that's why I don't see them in the console?
If so, how do we fix it?
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On the client check the RMS component (I'll copy the relevant part from this post):
The client usually contacts the server shortly after install. Open the following location in your favourite browser: file:///Library/Logs/SophosMessageRouter/NetworkRe port/ReportData.xml - it's the same information as on windows. You'll find the Router logs in the SophosMessageRouter folder which may contain error details.
Christian
On the client check the RMS component (I'll copy the relevant part from this post):
The client usually contacts the server shortly after install. Open the following location in your favourite browser: file:///Library/Logs/SophosMessageRouter/NetworkRe port/ReportData.xml - it's the same information as on windows. You'll find the Router logs in the SophosMessageRouter folder which may contain error details.
Christian