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SUM status reported to Console - "backlog"; Endpoint up-to-date: unknown

One hour ago (10:30am) when opening the console for our administration's domain (200+ computers) the dashboard showed Protection Out-of-date for more than 2/3 of the computers. Now I know "this just can't be". So looking at Updates (which were green) I saw Last updated around 1am today. Update managers / Last updated and Download status were consistent with the dashboard. Endpoints -> Status / Up to date  showed Unknown for the majority of computers. Everything else looked ok.

Selecting Update now from the update manager's context menu didn't seem to have any effect.  I was just about to check the services on the management server when I noticed that Last checked at time had started to progress. Every few seconds the time was incremented approx. 20 or 30 minutes so it looked like a fast motion display of the last hour's messages. At the same time the number of out-of-date computers dropped and eventually reached zero. Now everything's in synch again.   

Anyone else seen this?

Christian

:928


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  • Hi Sandy,

    Seems like this was declared as resolved... may I ask what exactly the solution is?

    Is this internal to Sophos? Some of our customers always ask me what is the root cause, solution, and how to prevent...

    kindly explain what is the issue here.

    Thank you Sophos.

    Lance

    :3357
Reply
  • Hi Sandy,

    Seems like this was declared as resolved... may I ask what exactly the solution is?

    Is this internal to Sophos? Some of our customers always ask me what is the root cause, solution, and how to prevent...

    kindly explain what is the issue here.

    Thank you Sophos.

    Lance

    :3357
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