This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SUM status reported to Console - "backlog"; Endpoint up-to-date: unknown

One hour ago (10:30am) when opening the console for our administration's domain (200+ computers) the dashboard showed Protection Out-of-date for more than 2/3 of the computers. Now I know "this just can't be". So looking at Updates (which were green) I saw Last updated around 1am today. Update managers / Last updated and Download status were consistent with the dashboard. Endpoints -> Status / Up to date showed Unknown for the majority of computers. Everything else looked ok.

Selecting Update now from the update manager's context menu didn't seem to have any effect. I was just about to check the services on the management server when I noticed that Last checked at time had started to progress. Every few seconds the time was incremented approx. 20 or 30 minutes so it looked like a fast motion display of the last hour's messages. At the same time the number of out-of-date computers dropped and eventually reached zero. Now everything's in synch again.

Anyone else seen this?

Christian

This thread was automatically locked due to age.

Parents

0 Marjan_T over 14 years ago

Additionala data:
Two online workstations are not listed as up-to-date: unknown.
One si listed as 'up-to-date' yes.
User of this workstation reported she tried to shut it down, but it didn't in time before she left it.
Currently responds to ping and remote management. No unusual data in event logs but The attempt to power off xxxxxxx failed
(Event 1073, Source USER32)
Other has no data in 'up-to-date' column.
This is a 2003 server R2 Standard Edition, with service pack 2, and is(was) used to test an application under development (outsourced), so is probably not quite standard, and it's detailed status is not known to me.
In has been running for about fourteen days, and system log shows atapi problems some minutes after restart (at midnight local time;-).
Application log is full of Sophos Anti-Virus Event 13. The requested component 'ICManager' is in a failure state. The component will not be returned. Each three seconds approx a new entry.
Remote desktop connection succesfull, a message about 'Could not load file or assembly MOM.Implementation, Version xxx... pr one od its dependencies. The system cannot find the file specified. Caption of message empty.
Anyway, Sophos protection locally reports itself up to date an running.
This might give support personal additional ideas.
Marjan T.
:3289
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Marjan_T over 14 years ago

Additionala data:
Two online workstations are not listed as up-to-date: unknown.
One si listed as 'up-to-date' yes.
User of this workstation reported she tried to shut it down, but it didn't in time before she left it.
Currently responds to ping and remote management. No unusual data in event logs but The attempt to power off xxxxxxx failed
(Event 1073, Source USER32)
Other has no data in 'up-to-date' column.
This is a 2003 server R2 Standard Edition, with service pack 2, and is(was) used to test an application under development (outsourced), so is probably not quite standard, and it's detailed status is not known to me.
In has been running for about fourteen days, and system log shows atapi problems some minutes after restart (at midnight local time;-).
Application log is full of Sophos Anti-Virus Event 13. The requested component 'ICManager' is in a failure state. The component will not be returned. Each three seconds approx a new entry.
Remote desktop connection succesfull, a message about 'Could not load file or assembly MOM.Implementation, Version xxx... pr one od its dependencies. The system cannot find the file specified. Caption of message empty.
Anyway, Sophos protection locally reports itself up to date an running.
This might give support personal additional ideas.
Marjan T.
:3289
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data