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SUM status reported to Console - "backlog"; Endpoint up-to-date: unknown

QC

One hour ago (10:30am) when opening the console for our administration's domain (200+ computers) the dashboard showed Protection Out-of-date for more than 2/3 of the computers. Now I know "this just can't be". So looking at Updates (which were green) I saw Last updated around 1am today. Update managers / Last updated and Download status were consistent with the dashboard. Endpoints -> Status / Up to date  showed Unknown for the majority of computers. Everything else looked ok.

Selecting Update now from the update manager's context menu didn't seem to have any effect.  I was just about to check the services on the management server when I noticed that Last checked at time had started to progress. Every few seconds the time was incremented approx. 20 or 30 minutes so it looked like a fast motion display of the last hour's messages. At the same time the number of out-of-date computers dropped and eventually reached zero. Now everything's in synch again.   

Anyone else seen this?

Christian

:928


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    Count us in also.

    400+ computers,

    WS mostly windows xp sp3, some SP2,

    Sophos Endpoint Security and Control version 9 (hate not to be able to copy/paste from 'about' pane).

    Sophos Enterprise Console, product version 4.0.0.2362 (hate not to be able to copy/paste from 'about' pane - this copy/pasted).

    Dashboard shows all but two conntected computers as not up to date - update status unknown.

    Spotted during last hour,

    Same hour yesterday dashboard and the rest of EC showed normal data,

    No known changes of configuration, known or suspected to be relevant reinstallations - except subscripted updates from Sophos.

    Protected computers update normally, and as I see Sophos is aware of the problem, so no real panic seems necessary.

    (Unless or until some manager sees report and gets choleric before understanding what data means.)

    Regards, Marjan T.

    :3283
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  • 0

    Count us in also.

    400+ computers,

    WS mostly windows xp sp3, some SP2,

    Sophos Endpoint Security and Control version 9 (hate not to be able to copy/paste from 'about' pane).

    Sophos Enterprise Console, product version 4.0.0.2362 (hate not to be able to copy/paste from 'about' pane - this copy/pasted).

    Dashboard shows all but two conntected computers as not up to date - update status unknown.

    Spotted during last hour,

    Same hour yesterday dashboard and the rest of EC showed normal data,

    No known changes of configuration, known or suspected to be relevant reinstallations - except subscripted updates from Sophos.

    Protected computers update normally, and as I see Sophos is aware of the problem, so no real panic seems necessary.

    (Unless or until some manager sees report and gets choleric before understanding what data means.)

    Regards, Marjan T.

    :3283
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