This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SUM status reported to Console - "backlog"; Endpoint up-to-date: unknown

One hour ago (10:30am) when opening the console for our administration's domain (200+ computers) the dashboard showed Protection Out-of-date for more than 2/3 of the computers. Now I know "this just can't be". So looking at Updates (which were green) I saw Last updated around 1am today. Update managers / Last updated and Download status were consistent with the dashboard. Endpoints -> Status / Up to date  showed Unknown for the majority of computers. Everything else looked ok.

Selecting Update now from the update manager's context menu didn't seem to have any effect.  I was just about to check the services on the management server when I noticed that Last checked at time had started to progress. Every few seconds the time was incremented approx. 20 or 30 minutes so it looked like a fast motion display of the last hour's messages. At the same time the number of out-of-date computers dropped and eventually reached zero. Now everything's in synch again.   

Anyone else seen this?

Christian

:928


This thread was automatically locked due to age.
Parents
  • Count us in on that as well.  Just watched our console go from almost all computers up to date to almost none of our computers up to date.  Status says unknown, however, it appears as the machines are being turned off, the count is going back down.

    The units that are "Unknown" and the ones that are up-to-date all have the same Detection Data version.

    Thanks

    :3280
Reply
  • Count us in on that as well.  Just watched our console go from almost all computers up to date to almost none of our computers up to date.  Status says unknown, however, it appears as the machines are being turned off, the count is going back down.

    The units that are "Unknown" and the ones that are up-to-date all have the same Detection Data version.

    Thanks

    :3280
Children
No Data