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Sophos Anti Virus - Removable Devices (manual cleanup required)

Good morning,

I have a case where 2 people are unable to use their CCTV Software anymore and I've since discovered that Sophos is blocking something somewhere as they both have the same symptoms in Sophos Anti Virus.

1 item is held in Quarantine and it says Controlled application - Removable drives - Storage device - No actions (manual clean up required)

I've looked through the Self help guides in Sophos and pointed me towards the Enterprise console but there is no way in there of accessing the application tab as was advised to do so.

Does anyone know how to complete the manual clean up to enable these 2 users to carry on with their work? It's a piece of software that uses an external hard drive.

Thanks,

Michael

:2633


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  • Hello Michael,

    guess they can't access the external drive at all. Which SAV version? Sounds like SAV 7.

    Application Control (and Device and Data Control) are configured using the Enterprise Console. Are you trying to turn off Application Control using the client's GUI? With some more details we might be able to help.

    Christian

    :2641