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Event Log Errors

wellsm

Hi folks!

We just bought Sophos Endpoint Security and control and I'm testing it on some of our PCs before we go full rollout.

I have one user with tons of entries in his eventlog.

Source: SAVOnAccessControl

EventID: 577

Description: Communication error between on-access driver and service for a firewall IPConnect event.

The user also can't access the internet via Internet Explorer.

This is with the latest updates (9.0.4).  I'm having him remove and reinstall the client.

Any ideas?

:2282


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  • 0

    Hi Wellsm,

    This kind of error can be generated when the AV service is busy and under high load, in this kind of condition, the event can be ignored, but if you are seeing a lot of these frequently, I suggest you gather diagnostic information using the Sophos Diagnostic Utility:

    http://www.sophos.com/support/knowledgebase/article/33533.html

    And then contact Sophos Technical Support with the information so that we can look into the matter.

    Regards,

    Stephen.

    :2372
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