This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Failed Sophos intall RMS intall issue

I have an issue with a failed intall of Sophos v9.5 on a workstation.  The install is being pushed out from the enterprise console.

Here are the contents of the RMS Install log:

Install from:[D:\Program Files\Sophos\AutoUpdate\cache\rms]
Install to  :[(null)]
MsiPackagePath: [D:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi].
RMS: Current product is not installed.
RMS: Setup Plugin running MsiInstallProduct(D:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi,
                                            REBOOT=ReallySuppress ALLUSERS=1 SOPHOS_TP_TOKEN=1 TRANSFORMS=1033.mst)
!RMS: Setup Plugin failed to install product: Exit code [1603]

(null) does not look like a very promising install path.  Is this the issue?  This is the only computer on our network with this particular issue.

Any suggestions would be appreciated.

:10271


This thread was automatically locked due to age.
Parents
  • The Sophos key was directly in hkey_local_machine\software

    I have verified that the problem installation is the same, but I do not have access to the sophos install share and may not be able to get it short term so...

    The plan is to uninstall Sophos, clean the registry, then manually edit the registry to make sure all sophos keys are deleted.  I will also remove any remnants in Program Files and anything Sophos related in windows\temp.

    Is there anywhere els I need to look for remnants before attempting a clean install?

    :10701
Reply
  • The Sophos key was directly in hkey_local_machine\software

    I have verified that the problem installation is the same, but I do not have access to the sophos install share and may not be able to get it short term so...

    The plan is to uninstall Sophos, clean the registry, then manually edit the registry to make sure all sophos keys are deleted.  I will also remove any remnants in Program Files and anything Sophos related in windows\temp.

    Is there anywhere els I need to look for remnants before attempting a clean install?

    :10701
Children
No Data