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Failed Sophos intall RMS intall issue

I have an issue with a failed intall of Sophos v9.5 on a workstation. The install is being pushed out from the enterprise console.

Here are the contents of the RMS Install log:

Install from:[D:\Program Files\Sophos\AutoUpdate\cache\rms]
Install to :[(null)]
MsiPackagePath: [D:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi].
RMS: Current product is not installed.
RMS: Setup Plugin running MsiInstallProduct(D:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi,
REBOOT=ReallySuppress ALLUSERS=1 SOPHOS_TP_TOKEN=1 TRANSFORMS=1033.mst)
!RMS: Setup Plugin failed to install product: Exit code [1603]

(null) does not look like a very promising install path. Is this the issue? This is the only computer on our network with this particular issue.

Any suggestions would be appreciated.

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0 Fredk over 13 years ago

Thanks for the reply jak. We went through a domain change which has caused all kinds of interesting problems, Sophos strangeness being one of them.
I will try your suggestions. If that fails, I can only try a complete uninstall, but this time will walk through the registry looking for Sophos remnants rather than relying on a registry cleaner.
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0 Fredk over 13 years ago

Thanks for the reply jak. We went through a domain change which has caused all kinds of interesting problems, Sophos strangeness being one of them.
I will try your suggestions. If that fails, I can only try a complete uninstall, but this time will walk through the registry looking for Sophos remnants rather than relying on a registry cleaner.
:10477
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