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Failed Sophos intall RMS intall issue

I have an issue with a failed intall of Sophos v9.5 on a workstation.  The install is being pushed out from the enterprise console.

Here are the contents of the RMS Install log:

Install from:[D:\Program Files\Sophos\AutoUpdate\cache\rms]
Install to  :[(null)]
MsiPackagePath: [D:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi].
RMS: Current product is not installed.
RMS: Setup Plugin running MsiInstallProduct(D:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi,
                                            REBOOT=ReallySuppress ALLUSERS=1 SOPHOS_TP_TOKEN=1 TRANSFORMS=1033.mst)
!RMS: Setup Plugin failed to install product: Exit code [1603]

(null) does not look like a very promising install path.  Is this the issue?  This is the only computer on our network with this particular issue.

Any suggestions would be appreciated.

:10271


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  • Hi,

    In the Windows temp directory (\windows\temp) there will be a RMS MSI install log.

    That file is your best bet.  I would suggest search "up" that log file for the string:

    return value 3

    have a look around that area, it should give you an idea.  If not maybe paste the logs here so we can take a look.

    Regards,

    Jak

    :10283
Reply
  • Hi,

    In the Windows temp directory (\windows\temp) there will be a RMS MSI install log.

    That file is your best bet.  I would suggest search "up" that log file for the string:

    return value 3

    have a look around that area, it should give you an idea.  If not maybe paste the logs here so we can take a look.

    Regards,

    Jak

    :10283
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