Windows installer error -
"Error 1721. There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
It then rolls back.
Autoupdate/RMS uninstalled OK.
OS is Server 2008
This is a copy of the log.
Any thoughts on what this could be?
2015-01-16 15:30:20 CheckUserIsSophosAdmin: Action started 2015-01-16 15:30:20 CheckUserIsSophosAdmin: Action succeeded 2015-01-16 15:30:20 CheckForSophosClientFirewall: Action started 2015-01-16 15:30:20 CheckForSophosClientFirewall: Action succeeded 2015-01-16 15:30:23 SetClassFilterPresentProperty: Action started 2015-01-16 15:30:23 SetClassFilterPresentProperty: Setting class filter present property to: 1 2015-01-16 15:30:23 SetClassFilterPresentProperty: Action succeeded 2015-01-16 15:30:23 SetProcessorProperties: Action started 2015-01-16 15:30:23 SetProcessorProperties: Action succeeded 2015-01-16 15:30:23 SetRestoreExcludedProcessesProperty: Action started 2015-01-16 15:30:23 SetRestoreExcludedProcessesProperty: SetRestoreExcludedProcessesProperty 2015-01-16 15:30:23 SetRestoreExcludedProcessesProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2015-01-16 15:30:23 SetRestoreExcludedProcessesProperty: Action succeeded 2015-01-16 15:30:28 CheckRegForNullDACLs: Action started 2015-01-16 15:30:28 CheckRegForNullDACLs: Action succeeded 2015-01-16 15:30:28 CloseSavMainWindow: Action started 2015-01-16 15:30:28 CloseSavMainWindow: Action succeeded 2015-01-16 15:30:28 DisableServices: Action started 2015-01-16 15:30:28 DisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVService, error 1060. 2015-01-16 15:30:28 DisableServices: DisableServices failed to disable SAVService 2015-01-16 15:30:28 DisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVAdminService, error 1060. 2015-01-16 15:30:28 DisableServices: DisableServices failed to disable SAVAdminService 2015-01-16 15:30:28 DisableServices: Action succeeded 2015-01-16 15:30:28 ForceStopSAVService: Action started 2015-01-16 15:30:28 ForceStopSAVService: ForceStopService: Stopping SAVService 2015-01-16 15:30:28 ForceStopSAVService: ForceStopService: service failed to stop, hr=0x80070424 2015-01-16 15:30:28 ForceStopSAVService: ForceStopService: Terminating the service 2015-01-16 15:30:28 ForceStopSAVService: ForceStopService: Terminate failed, hr=0x80070424 2015-01-16 15:30:28 ForceStopSAVService: ForceStopService: Checking if service is still running 2015-01-16 15:30:28 ForceStopSAVService: ForceStopService: Stopping SAVAdminService 2015-01-16 15:30:28 ForceStopSAVService: ForceStopService: service failed to stop, hr=0x80070424 2015-01-16 15:30:28 ForceStopSAVService: ForceStopService: Terminating the service 2015-01-16 15:30:28 ForceStopSAVService: ForceStopService: Terminate failed, hr=0x80070424 2015-01-16 15:30:28 ForceStopSAVService: ForceStopService: Checking if service is still running 2015-01-16 15:30:28 ForceStopSAVService: ForceStopSAVService: Services have been stopped 2015-01-16 15:30:28 ForceStopSAVService: Action succeeded 2015-01-16 15:30:28 WaitForSAVService: Action started 2015-01-16 15:30:28 WaitForSAVService: WaitForSAVService: Walking system processes... 2015-01-16 15:30:28 WaitForSAVService: WaitForSAVService: Finished walking system processes. 2015-01-16 15:30:28 WaitForSAVService: Action succeeded 2015-01-16 15:30:28 RemoveSophosCleanupService: Action started 2015-01-16 15:30:28 RemoveSophosCleanupService: Action succeeded 2015-01-16 15:30:28 UninstallSecurityCenter: Action started 2015-01-16 15:30:28 UninstallSecurityCenter: Exception caught in UninstallSecurityCenter() 2015-01-16 15:30:28 UninstallSecurityCenter: Action succeeded 2015-01-16 15:30:32 RevealMSXML4: Action started 2015-01-16 15:30:32 RevealMSXML4: Info: MSXML4 product code value not found 2015-01-16 15:30:32 RevealMSXML4: Action succeeded 2015-01-16 15:30:32 RemoveSAVI: Action started 2015-01-16 15:30:32 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate 2015-01-16 15:30:32 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__ 2015-01-16 15:30:32 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate 2015-01-16 15:30:32 RemoveSAVI: UpdateRequest signalled 2015-01-16 15:30:32 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended 2015-01-16 15:30:32 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__ 2015-01-16 15:30:32 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended 2015-01-16 15:30:32 RemoveSAVI: Action succeeded 2015-01-16 15:31:11 RollbackDisableServices: Action started 2015-01-16 15:31:11 RollbackDisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVService, error 1060. 2015-01-16 15:31:11 RollbackDisableServices: RollbackDisableServices failed to enable SAVService 2015-01-16 15:31:11 RollbackDisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVAdminService, error 1060. 2015-01-16 15:31:11 RollbackDisableServices: RollbackDisableServices failed to enable SAVAdminService 2015-01-16 15:31:11 RollbackDisableServices: Action succeeded 2015-01-16 15:31:11 RunErrorScripts: Action started 2015-01-16 15:31:11 RunErrorScripts: Action succeeded 2015-01-16 15:31:11 RestoreMovedFiles: Action started 2015-01-16 15:31:11 RestoreMovedFiles: Action succeeded 2015-01-16 15:31:11 SetUpdateFailed: Action started 2015-01-16 15:31:11 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update 2015-01-16 15:31:11 SetUpdateFailed: Action succeeded
This thread was automatically locked due to age.
Quote