Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 1 subscriber
  • Views 4772 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Any problem after install sophos 9.5 into SQL Server 2000 SERVER

yh

Hello,

Recently found some applicaiton server with SQL Server 2000 got problem. Some task could not start. Original database application could not access normally.

Any one encountered.

Thanks

:10539


This thread was automatically locked due to age.
Parents
  • 0

    Hi,

    I have a few things for you to try and test.  Firstly have you made any exclusions on the machine as per:
    http://support.microsoft.com/kb/309422/

    If things still are quite as they should be, the other components of SAV that could interfere on a process level would be:

    You could try disabling detours and then the LSP and see if things change?

    To disable Detours open the keys:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs
    and
    HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs
    if running on a 64 bit test machine and remove the entry to load the Sophos detours dll.  
    Please back up the keys before doing so or copy of the paths to the Sophos DLLs in both places so they can be added back later.  Reboot.  If this helps I would get in touch with Support.  Please note removing the keys in this way is a temporary test, to ensure that the entries are not put back on update you need to create a string reg value:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\SAVService\SetupOptions]
    "DetourDLLState"="excluded"
    Note: Adjust path for 32bit.
    To disable the LSP, if you turn off the "web protection" feature in SAV and then reboot, does it help?

    Both of these components load into processes so once configured to be off or startup points are removed, the processes would need to be restarted, to ensure that the component is not loaded, for that reason a reboot is suggested.  If you think the problem is with detours and the SQL service specifically, you could try removing the detours registry keys and then restarting the SQL service but this will just remove detours from this one process and future processes created.

    I hope this helps you to narrow down the problem.

    Regards,

    Jak

    :10551
Reply
  • 0

    Hi,

    I have a few things for you to try and test.  Firstly have you made any exclusions on the machine as per:
    http://support.microsoft.com/kb/309422/

    If things still are quite as they should be, the other components of SAV that could interfere on a process level would be:

    You could try disabling detours and then the LSP and see if things change?

    To disable Detours open the keys:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs
    and
    HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs
    if running on a 64 bit test machine and remove the entry to load the Sophos detours dll.  
    Please back up the keys before doing so or copy of the paths to the Sophos DLLs in both places so they can be added back later.  Reboot.  If this helps I would get in touch with Support.  Please note removing the keys in this way is a temporary test, to ensure that the entries are not put back on update you need to create a string reg value:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\SAVService\SetupOptions]
    "DetourDLLState"="excluded"
    Note: Adjust path for 32bit.
    To disable the LSP, if you turn off the "web protection" feature in SAV and then reboot, does it help?

    Both of these components load into processes so once configured to be off or startup points are removed, the processes would need to be restarted, to ensure that the component is not loaded, for that reason a reboot is suggested.  If you think the problem is with detours and the SQL service specifically, you could try removing the detours registry keys and then restarting the SQL service but this will just remove detours from this one process and future processes created.

    I hope this helps you to narrow down the problem.

    Regards,

    Jak

    :10551
Children
No Data
Unfiltered HTML