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Issue on Upgrade the SQL server for Enterprise Console 4.0

FGamer

Hello all -

I'm trying to upgrade the SQL server for EC 4.0 and then go to EC 4.5. but I'm getting a error that I dont know how to fix it. The error is when I'm running the EC installer package on my SQL server.

Error msg: Error 2753. The file 'MtInstall.dll.A7BF7F78_EC24_4CF0_9C11_B360F063EAEB' is not marked for installation.

Do you have any clue how can I fix this error?

Thank you

:7619


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    Hi,

    So you're currently running SEC 3 without problems and now you're attempting to run the SEC 4 installer on your SQL server in order to create the new SOPHOS4 database before upgrading the management server to SEC4.  This is what I'll base my suggestion on..

    I would suggest that you could extract the DB directory from the SOPHOS 4 installer and then follow the instructions here:

    http://www.sophos.com/support/knowledgebase/article/110280.html

    To extract the DB directory I would suggest running from a command prompt:

    msiexec /a "Sophos Enterprise Console.msi"

    You can then choose something like "C:\test" as a path, which would result in the DB directory being extracted to:

    "C:\test\program files\Sophos\Enterprise Console\DB"

    to create you a new SOPHOS4 database which is what you need at this point of the install.  this stage will not affect your current running install of SEC3, the task at this point is just to create a new SOPHOS4 database on your SQL server.

    Once done, you can move over to the management server machine and run the SEC 4 installer on that.  As part of that install the command line tool UpdateDB.exe will be called which will move the data from your current SOPHOS3 database to your new SOPHOS4 database.  At which point you are on SEC4.

    You can then follow the same procedure from SEC4 to SEC4.5 or possibly try using the SEC 4.5 installer a go to create the blank SOPHOS45 database, maybe that installer will do better.

    Regards,

    Jak

    :7633
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  • 0

    Hi,

    So you're currently running SEC 3 without problems and now you're attempting to run the SEC 4 installer on your SQL server in order to create the new SOPHOS4 database before upgrading the management server to SEC4.  This is what I'll base my suggestion on..

    I would suggest that you could extract the DB directory from the SOPHOS 4 installer and then follow the instructions here:

    http://www.sophos.com/support/knowledgebase/article/110280.html

    To extract the DB directory I would suggest running from a command prompt:

    msiexec /a "Sophos Enterprise Console.msi"

    You can then choose something like "C:\test" as a path, which would result in the DB directory being extracted to:

    "C:\test\program files\Sophos\Enterprise Console\DB"

    to create you a new SOPHOS4 database which is what you need at this point of the install.  this stage will not affect your current running install of SEC3, the task at this point is just to create a new SOPHOS4 database on your SQL server.

    Once done, you can move over to the management server machine and run the SEC 4 installer on that.  As part of that install the command line tool UpdateDB.exe will be called which will move the data from your current SOPHOS3 database to your new SOPHOS4 database.  At which point you are on SEC4.

    You can then follow the same procedure from SEC4 to SEC4.5 or possibly try using the SEC 4.5 installer a go to create the blank SOPHOS45 database, maybe that installer will do better.

    Regards,

    Jak

    :7633
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