This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SUM is not updating but the clients are OK

Hello Guys -

I need you help. I didnt realize that my SUM is not updating, at least the Console shows me that the last update was in 1/26/2011. But checking the client update it looks that my clients are updated, look:

[Software]

Sophos Anti-Virus = 7.6.21

Estado de la edición = Full

Motor de detección = 3.15.0

Datos de detección = 4.61E

Elementos detectados = 2228429

Identidades de detección = 309

Versión de reglas HIPS = 2.2.0

Versión de configuración HIPS = 1.0.4

>>>> Última actualización = 09/02/2011 09:11:48 a.m. <<<<<<<<<

Do you have any clue why the console is not updated?

Thank you

This thread was automatically locked due to age.

0 QC over 13 years ago

Hello FGamer,

which SEC version do you use? What exactly does the console say and where (Dashboard/Updates, Last Updated column and SUM Version)?

Christian
:9101
Cancel
Vote Up 0 Vote Down

Cancel
0 FGamer over 13 years ago

On the Last updated column it says: 1/26/2011
The column version says: 1.1.1.141
On the dashboard says the same information.
My SEC version is 4.0.2.
Thank you.
:9107
Cancel
Vote Up 0 Vote Down

Cancel
0 QC over 13 years ago

If you right-click and select Update now, does the Download Status change to Downloading binaries and subsequently show Last checked at: ...? Are the clients shown with the correct status and values in SEC or does the information seem to be outdated? Might be that just internal communication is "stuck".

It should do no harm to restart one or more of the Sophos services (I'd try the Management Service and Update Manager first, RMS and Agent are also candidates).

Christian
:9109
Cancel
Vote Up 0 Vote Down

Cancel
0 FGamer over 13 years ago

Christian -
I've restarted all services the only think that has changed was in the SUM collumn Errors is showing my this message: Threat detection data update failed.
Opening the View Update Manager Details there are 2 errors linking to site sites:
http://www.sophos.com/support/knowledgebase/search-results/?search_type=skb_search&action=search&search=80040404&fromProduct=1
http://www.sophos.com/support/knowledgebase/search-results/?search_type=skb_search&action=search&search=80040401&fromProduct=1
Thank you
:9117
Cancel
Vote Up 0 Vote Down

Cancel
0 QC over 13 years ago

Unless you want to start digging in the logs (search this forum using the error numbers like 80040401 to get some hints where to look and what for) right now I suggest (as Sandy did) you give Support a call. They should be able to point you in the right direction.

Christian

:9125
Cancel
Vote Up 0 Vote Down

Cancel