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Hi Community,
This case study provides a solution for the Sophos Update Manager which fails to get the update from the Sophos’ Servers with the valid username and password.
a. Sophos Message Router
b. Sophos Agent
c. Sophos Update Manager
2. Navigate to C:\Program Files (x86)\Sophos\Update manager and then select the below shown four files from this path and move them (Cut and paste) to the desktop.
3. Please make sure that permissions on the below folder should be proper: “C:\ProgramData\Sophos\UpdateManager\UpdateManager”
a. Right-click <C:\ProgramData\Sophos\UpdateManager\UpdateManager> folder and select properties.
b. In Sharing tab:
Everyone: Read
NETWORK SERVICE: Full Control
SophosUpdateManager: Full Control
Administrator: Full Control
c. In Security tab:
System: Full Control
SophosUpdateManager: Read & Execute, List folder contents and Read
Users : Read & Execute, List folder contents and Read
Creator Owner has Special Permissions.
4. Once it is done, navigate to the path “C:\ProgramData\Sophos\Update Manager” and rename the "working" folder to “Working_old” as shown in the below screenshot.
5. After that navigate to the path “C:\ProgramData\Sophos\Update Manager\Update Manager” and perform the below two tasks.
a. Rename “CIDs” folder to “CIDs_old”
b. Rename “Warehouse” folder to “Warehouse_old”
6. Now restart below-mentioned services in the below-mentioned order:
a. Sophos Update Manager
c. Sophos Message Router
7. Open the Sophos Enterprise Console and start the force update through the below-mentioned option.
8. It will create a new working folder, CIDs and warehouse folder and download all the content from the start. Once it is successfully completed, there will be no error against the update manager.
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