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Sophos Endpoint Defence Service High CPU + Unable to update

GiorgIT

Hi everyone,

I received a ticket from a user reporting a decrease in the performance of his PC. Checking in task manager I found out that the “Sophos Endpoint Defence Service” is constantly using about 20% of CPU.

Searching for troubleshooting I found out that the “Endpoint Agent” client has not updated in the last month and the button for manually update doesn’t work (the latest updates date back to 03/12/2024 and today that I’m writing this post is 08/01/2025).

After that I tried to uninstall the client witch Sophos Central (everything is working, I have access to the central, the password with this client is working and gave me admin access) but I can’t disable the Tamper Protection because I can’t select the “Override Sophos Central Policy for up to 4 hours to troubleshoot”.

On the central side, except for the “last Sophos Central activity” everything is installed and working fine.

What should I do? Are these two problematics related somehow?

Windows 10 Pro          19045

Core Agent                  2024.2.4.1.0

Sophos Intercept X      2024.2.4.1.0

 

Thank you in advance,

Giorgio

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  • 0

    Thank you all for your responses and detailed suggestions. I’ve taken note of the checks you recommended and will definitely keep them in mind for similar situations in the future. In this specific case, given the urgency and the user's availability, I decided to proceed with formatting the system to quickly resolve the issue and ensure work continuity.

    I really appreciate the support from this community and look forward to engaging here again for any future questions or cases.

    Thanks again!

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  • 0

    Thank you all for your responses and detailed suggestions. I’ve taken note of the checks you recommended and will definitely keep them in mind for similar situations in the future. In this specific case, given the urgency and the user's availability, I decided to proceed with formatting the system to quickly resolve the issue and ensure work continuity.

    I really appreciate the support from this community and look forward to engaging here again for any future questions or cases.

    Thanks again!

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