Estoy tratando de instalar el Sophos server Protection en un Windows Server 2008 y me sale este mensaje
Al revisar los registros de eventos de la instalación me muestran los siguientes errores en:
SophosCloudInstaller_20201111_200915.txt
2020-11-11T20:11:27.4458083Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/AVRemove.exe
2020-11-11T20:11:27.4458083Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/AVRemoveW.exe
2020-11-11T20:11:27.4458083Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/data.zip
2020-11-11T20:11:27.4458083Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/library.zip
2020-11-11T20:11:27.6018223Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/license_agreements.txt
2020-11-11T20:11:27.6018223Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/manifest.dat
2020-11-11T20:11:27.6018223Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/version.txt
2020-11-11T20:11:27.6018223Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/Microsoft.VC90.CRT/Microsoft.VC90.CRT.manifest
2020-11-11T20:11:27.6018223Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/Microsoft.VC90.CRT/msvcm90.dll
2020-11-11T20:11:27.6018223Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/Microsoft.VC90.CRT/msvcp90.dll
2020-11-11T20:11:27.6174237Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/Microsoft.VC90.CRT/msvcr90.dll
2020-11-11T20:11:27.6330251Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/savcontrol/savcontrol.json
2020-11-11T20:11:27.6330251Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/savcontrol/savcontrol.manifest.dat
2020-11-11T20:11:27.6486265Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/sxlconfig.dat
2020-11-11T20:11:27.6642279Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/HIPSConfig-1-0-65-2.dat
2020-11-11T20:11:27.6642279Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/HIPSRules-10-3-274-1.bdl
2020-11-11T20:11:27.6798293Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/integrity.dat
2020-11-11T20:11:27.6954307Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/manifest.dat
2020-11-11T20:11:27.6954307Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/Setup.dll
2020-11-11T20:11:27.6954307Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/SophosSMEUninstall.exe
2020-11-11T20:11:27.7110321Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/SophosSMEValidator.exe
2020-11-11T20:11:27.7266335Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/Adapter.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/ExploitPreventionPlugin.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResChs.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResCht.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResDeu.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResEng.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResEsp.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResFra.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResIt.dll
2020-11-11T20:11:27.7578363Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResJap.dll
2020-11-11T20:11:27.7578363Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPTelem.exe
2020-11-11T20:11:27.7578363Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/hmpalert.exe
2020-11-11T20:11:27.8514447Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/integrity.dat
2020-11-11T20:11:27.8514447Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/manifest.dat
2020-11-11T20:11:27.8514447Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/readme.txt
2020-11-11T20:11:27.8514447Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/scf.dat
2020-11-11T20:11:27.8514447Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/Setup.dll
2020-11-11T20:11:27.8670461Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/Uninstall.exe
2020-11-11T20:11:27.9138503Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/mcsep/flags_cixsrv_manifest.dat
2020-11-11T20:11:27.9138503Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/mcsep/flags/cixsrv.json
2020-11-11T20:11:27.9450531Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/scan/manifest.dat
2020-11-11T20:11:27.9450531Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/scan/model.dat
2020-11-11T20:11:28.1478713Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/scan/model.dll
2020-11-11T20:11:28.1946755Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/telemetry/manifest.dat
2020-11-11T20:11:28.1946755Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/telemetry/model.dat
2020-11-11T20:11:28.3974937Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/telemetry/model.dll
2020-11-11T20:11:28.4442979Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/hmpalert.bf
2020-11-11T20:11:29.1619623Z INFO : Command 'Download' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: UninstallSophosClean
2020-11-11T20:11:29.1619623Z INFO : Sophos Clean does not need uninstalling.
2020-11-11T20:11:29.1619623Z INFO : Command 'UninstallSophosClean' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos AutoUpdate is not installed.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: InstallIncompleteCommand
2020-11-11T20:11:29.1619623Z INFO : Successfully set registry values.
2020-11-11T20:11:29.1619623Z INFO : Command 'InstallIncompleteCommand' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos Remote Management System is not installed.
2020-11-11T20:11:29.1619623Z INFO : Any CMT migration communications are no longer active.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos System Protection is not installed.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos Heartbeat is not installed.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos Network Access Control is not installed.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos Client Firewall is not installed.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos Patch is not installed.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: UninstallSophosClean
2020-11-11T20:11:29.1619623Z INFO : Sophos Clean does not need uninstalling.
2020-11-11T20:11:29.1619623Z INFO : Command 'UninstallSophosClean' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: RetrievePolicy
2020-11-11T20:11:29.1619623Z INFO : Retrieve initial policy for UI component
2020-11-11T20:11:29.1619623Z INFO : Attempt to retrieve policy.
2020-11-11T20:11:29.1619623Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/commands/applications/APPSPROXY;UI/endpoint/544f0910-ce04-2483-0b7b-21dcaa38bd85
2020-11-11T20:11:29.1619623Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-11-11T20:11:29.1619623Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-11-11T20:11:29.1619623Z INFO : Set security protocol: 00000800
2020-11-11T20:11:29.1619623Z INFO : Opening connection to mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2020-11-11T20:11:29.1619623Z INFO : Sending request for connection confirmation through potential proxy
2020-11-11T20:11:29.1619623Z INFO : Request content size: 0
2020-11-11T20:11:29.4739903Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:11:29.4739903Z INFO : Certificate check succeeded
2020-11-11T20:11:29.4739903Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:11:29.5832001Z INFO : Response status code: 200
2020-11-11T20:11:29.5832001Z INFO : Response data size: 168
2020-11-11T20:11:29.5832001Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-11-11T20:11:29.5832001Z INFO : Request content size: 0
2020-11-11T20:11:29.5832001Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:11:29.5832001Z INFO : Certificate check succeeded
2020-11-11T20:11:29.5832001Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:11:29.6768085Z INFO : Response status code: 200
2020-11-11T20:11:29.6768085Z INFO : Response data size: 750
2020-11-11T20:11:29.6768085Z INFO : Successfully retrieved policy with policyId='671fe61fbf945de43dbb716765a32425379cc19b96a6e30b42b767e3cb8c2d6b'.
2020-11-11T20:11:29.6768085Z INFO : Sending HTTP 'DELETE' request to: sophos/management/ep/install/commands/endpoint/544f0910-ce04-2483-0b7b-21dcaa38bd85/84
2020-11-11T20:11:29.6768085Z INFO : Request content size: 0
2020-11-11T20:11:29.6768085Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:11:29.6924099Z INFO : Certificate check succeeded
2020-11-11T20:11:29.6924099Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:11:29.8016197Z INFO : Response status code: 200
2020-11-11T20:11:29.8016197Z INFO : Response data size: 0
2020-11-11T20:11:29.8016197Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/policy/application/UI/671fe61fbf945de43dbb716765a32425379cc19b96a6e30b42b767e3cb8c2d6b
2020-11-11T20:11:29.8016197Z INFO : Request content size: 0
2020-11-11T20:11:29.8016197Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:11:29.8016197Z INFO : Certificate check succeeded
2020-11-11T20:11:29.8016197Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:11:29.9264309Z INFO : Response status code: 200
2020-11-11T20:11:29.9264309Z INFO : Response data size: 873
2020-11-11T20:11:29.9264309Z INFO : Command 'RetrievePolicy' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.9264309Z INFO : About to execute command: PrepareInstallation
2020-11-11T20:11:29.9264309Z INFO : Ensuring any MCS services are stopped to allow settings to be persisted and to force statuses to be resent after clearing cache
2020-11-11T20:11:29.9264309Z INFO : No cached RMS computer description override key
2020-11-11T20:11:29.9264309Z INFO : No RMS computer description override key
2020-11-11T20:11:29.9264309Z INFO : Clearing MCS adapter storage files from: C:\\ProgramData\\Sophos\\Remote Management System\\3\\Agent\\AdapterStorage\\MCS
2020-11-11T20:11:29.9264309Z INFO : Clearing : C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\Config\\MessageRelayConfig.xml
2020-11-11T20:11:29.9264309Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2020-11-11T20:11:29.9420323Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2020-11-11T20:11:29.9420323Z INFO : Retrieved customer id: de4b09dd-9724-5402-abf1-ec1554e8e778
2020-11-11T20:11:29.9420323Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2020-11-11T20:11:29.9420323Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2020-11-11T20:11:29.9420323Z INFO : Clearing MCS status cache files from: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\Cache
2020-11-11T20:11:29.9420323Z INFO : Restarting any stopped services
2020-11-11T20:11:29.9420323Z INFO : Writing SAUPolicy file C:\\ProgramData\\Sophos\\Remote Management System\\3\\Agent\\AdapterStorage\\ALC\\SAUPolicy
2020-11-11T20:11:29.9420323Z INFO : Attempting to remove 'C:\\ProgramData\\Sophos\\AutoUpdate'.
2020-11-11T20:11:29.9420323Z INFO : Attempting to rename 'C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation' to 'C:\\ProgramData\\Sophos\\AutoUpdate'.
2020-11-11T20:11:29.9420323Z INFO : Attempting to rename 'C:\\ProgramData\\Sophos\\AutoUpdate\\data\\Warehouse\\catalogue\\a26459d279518b9e612b1ca76355bf47.dist.txt' to 'C:\\ProgramData\\Sophos\\AutoUpdate\\data\\Warehouse\\catalogue\\da34d62626cffd3a585258bb8dc89c90.dist.txt'.
2020-11-11T20:11:29.9420323Z INFO : Attempting to rename 'C:\\ProgramData\\Sophos\\AutoUpdate\\data\\Warehouse\\catalogue\\a26459d279518b9e612b1ca76355bf47.diststate.xml' to 'C:\\ProgramData\\Sophos\\AutoUpdate\\data\\Warehouse\\catalogue\\da34d62626cffd3a585258bb8dc89c90.diststate.xml'.
2020-11-11T20:11:29.9576337Z INFO : Legacy installation - writing registry key to update via cloud
2020-11-11T20:11:29.9576337Z INFO : Command 'PrepareInstallation' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.9576337Z INFO : About to execute command: SetupPlugin
2020-11-11T20:11:29.9576337Z INFO : Using manifest certificate: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\ManifestCerts\\rootca.crt
2020-11-11T20:11:29.9576337Z INFO : Using manifest certificate: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\ManifestCerts\\rootca384.crt
2020-11-11T20:11:29.9576337Z INFO : Install sequence for components is: sdu uninstaller64 sed64 mcsep dotnet sse64 sfs64 clean64 fim liveterminal64 shs esh64 ui64 efw64 savxp sme64 ntp64 hmpa64 sau
2020-11-11T20:11:29.9576337Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sdu\\manifest.dat
2020-11-11T20:11:30.0512421Z INFO : Installing Component: Sophos Diagnostic Utility for Windows
2020-11-11T20:11:30.0512421Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:11:30.8469135Z INFO : Installed Sophos Diagnostic Utility for Windows: 0 (reboot code: 0)
2020-11-11T20:11:30.8469135Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\uninstaller64\\manifest.dat
2020-11-11T20:11:30.8937177Z INFO : Installing Component: Sophos Endpoint Uninstaller for Windows (64-bit)
2020-11-11T20:11:30.8937177Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:11:30.8937177Z INFO : Trying IProductSetup interface.
2020-11-11T20:11:30.9249205Z INFO : Installed Sophos Endpoint Uninstaller for Windows (64-bit): 0 (reboot code: 0)
2020-11-11T20:11:30.9249205Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sed64\\appfeed_manifest.dat
2020-11-11T20:11:30.9249205Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sed64\\manifest.dat
2020-11-11T20:11:31.2993541Z INFO : Installing Component: Sophos Endpoint Defense for Windows (64-bit)
2020-11-11T20:11:31.2993541Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:11:43.4840475Z INFO : Installed Sophos Endpoint Defense for Windows (64-bit): 0 (reboot code: 0)
2020-11-11T20:11:43.4840475Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\mcsep\\flags_cepngsrv_manifest.dat
2020-11-11T20:11:43.4840475Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\mcsep\\flags_cixsrv_manifest.dat
2020-11-11T20:11:43.4996489Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\mcsep\\manifest.dat
2020-11-11T20:11:43.5776559Z INFO : Installing Component: Sophos Management Communications System for Windows CPP
2020-11-11T20:11:43.5932573Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:11:45.9490687Z INFO : Installed Sophos Management Communications System for Windows CPP: 0 (reboot code: 0)
2020-11-11T20:11:45.9490687Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\dotnet\\manifest.dat
2020-11-11T20:11:46.2766981Z INFO : Installing Component: .NET framework
2020-11-11T20:11:46.2766981Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:12:18.2751695Z INFO : Installed .NET framework: -2147467259 (reboot code: 0)
2020-11-11T20:14:18.2967397Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:14:50.4200223Z INFO : Installed .NET framework: -2147467259 (reboot code: 0)
2020-11-11T20:18:50.4401149Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:21.6257143Z INFO : Installed .NET framework: -2147467259 (reboot code: 0)
2020-11-11T20:19:21.6257143Z ERROR : Installation failed
2020-11-11T20:19:21.6569155Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sse64\\manifest.dat
2020-11-11T20:19:21.9065251Z INFO : Installing Component: Sophos Standalone Engine (64-bit)
2020-11-11T20:19:21.9221257Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:24.0906091Z INFO : Installed Sophos Standalone Engine (64-bit): 0 (reboot code: 0)
2020-11-11T20:19:24.1062097Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sfs64\\manifest.dat
2020-11-11T20:19:24.2466151Z INFO : Installing Component: Sophos File Scanner (64-bit)
2020-11-11T20:19:24.2778163Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:27.5695429Z INFO : Installed Sophos File Scanner (64-bit): 0 (reboot code: 0)
2020-11-11T20:19:27.5695429Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\clean64\\manifest.dat
2020-11-11T20:19:27.6787471Z INFO : Installing Component: Sophos Clean for Windows (64-bit)
2020-11-11T20:19:27.7255489Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:30.0188371Z INFO : Installed Sophos Clean for Windows (64-bit): 0 (reboot code: 0)
2020-11-11T20:19:30.0188371Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\fim\\manifest.dat
2020-11-11T20:19:30.1124407Z INFO : Installing Component: Sophos File Integrity Monitoring
2020-11-11T20:19:30.1592425Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:34.0125907Z INFO : Installed Sophos File Integrity Monitoring: 0 (reboot code: 0)
2020-11-11T20:19:34.0125907Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\liveterminal64\\manifest.dat
2020-11-11T20:19:34.1217949Z INFO : Installing Component: Sophos Live Terminal (64-bit)
2020-11-11T20:19:34.1841973Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:34.2309991Z INFO : Installed Sophos Live Terminal (64-bit): 0 (reboot code: 0)
2020-11-11T20:19:34.2309991Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\shs\\manifest.dat
2020-11-11T20:19:34.3090021Z INFO : Installing Component: Sophos Health
2020-11-11T20:19:34.3402033Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:36.3994825Z INFO : Installed Sophos Health: 0 (reboot code: 0)
2020-11-11T20:19:36.3994825Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\esh64\\config-manifest.dat
2020-11-11T20:19:36.4150831Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\esh64\\manifest.dat
2020-11-11T20:19:36.4774855Z INFO : Installing Component: Sophos Endpoint Self Help Installer (64-bit)
2020-11-11T20:19:36.5086867Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:37.4447227Z INFO : Installed Sophos Endpoint Self Help Installer (64-bit): 0 (reboot code: 0)
2020-11-11T20:19:37.4603233Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\ui64\\manifest.dat
2020-11-11T20:19:37.5539269Z INFO : Installing Component: Sophos UI (64-bit)
2020-11-11T20:19:37.5851281Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:37.6943323Z INFO : Installed Sophos UI (64-bit): -2147213564 (reboot code: 0)
2020-11-11T20:21:37.7095084Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:21:37.8187105Z INFO : Installed Sophos UI (64-bit): -2147213564 (reboot code: 0)
2020-11-11T20:25:37.8491260Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:25:37.9583449Z INFO : Installed Sophos UI (64-bit): -2147213564 (reboot code: 0)
2020-11-11T20:25:37.9583449Z ERROR : Installation failed
2020-11-11T20:25:37.9583449Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\efw64\\manifest.dat
2020-11-11T20:25:37.9895503Z INFO : Installing Component: Sophos Endpoint Firewall Management (64-bit)
2020-11-11T20:25:38.0207557Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:25:38.4888367Z INFO : Installed Sophos Endpoint Firewall Management (64-bit): 0 (reboot code: 0)
2020-11-11T20:25:38.5200421Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\savxp\\appfeed_manifest.dat
2020-11-11T20:25:38.5200421Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\savxp\\manifest.dat
2020-11-11T20:25:39.7214500Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\savxp\\crt\\manifest.dat
2020-11-11T20:25:39.8618743Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\savxp\\SAVCFG\\savcfg.manifest.dat
2020-11-11T20:25:39.8618743Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\savxp\\savcontrol\\savcontrol.manifest.dat
2020-11-11T20:25:39.8774770Z INFO : Installing Component: Sophos Anti-Virus for Windows
2020-11-11T20:25:39.8774770Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:25:39.8774770Z INFO : Trying IProductSetup interface.
2020-11-11T20:26:30.2117872Z INFO : Installed Sophos Anti-Virus for Windows: 0 (reboot code: 0)
2020-11-11T20:26:30.2117872Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sme64\\manifest.dat
2020-11-11T20:26:30.2429926Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sme64\\scan\\manifest.dat
2020-11-11T20:26:30.4302250Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sme64\\telemetry\\manifest.dat
2020-11-11T20:26:30.6018547Z INFO : Installing Component: Sophos ML Engine (64-bit)
2020-11-11T20:26:30.6330601Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:26:31.0075249Z INFO : Installed Sophos ML Engine (64-bit): 0 (reboot code: 0)
2020-11-11T20:26:31.0075249Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\ntp64\\manifest.dat
2020-11-11T20:26:31.6940437Z INFO : Installing Component: Malicious Traffic Detection (64-bit)
2020-11-11T20:26:31.7408518Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:26:40.8528286Z INFO : Installed Malicious Traffic Detection (64-bit): 0 (reboot code: 0)
2020-11-11T20:26:40.8528286Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\hmpa64\\manifest.dat
2020-11-11T20:26:41.0088556Z INFO : Installing Component: Sophos HitmanPro Alert (64 bit)
2020-11-11T20:26:41.1024718Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:26:46.4229925Z INFO : Installed Sophos HitmanPro Alert (64 bit): 0 (reboot code: 1)
2020-11-11T20:26:46.4229925Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sau\\manifest.dat
2020-11-11T20:26:46.6102249Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sau\\repairkit\\repairkit.manifest.dat
2020-11-11T20:26:46.6258276Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sau\\telemsup\\telemetry.manifest.dat
2020-11-11T20:26:46.6414303Z INFO : Installing Component: Sophos AutoUpdate XG
2020-11-11T20:26:46.6882384Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:26:46.6882384Z INFO : Trying IProductSetup interface.
2020-11-11T20:26:51.6030889Z INFO : Installed Sophos AutoUpdate XG: 0 (reboot code: 0)
2020-11-11T20:26:51.6030889Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2020-11-11T20:26:51.6030889Z INFO : Writing state file C:\\ProgramData\\Sophos\\AutoUpdate\\data\\status\\SophosUpdateStatus.xml
2020-11-11T20:26:51.6030889Z INFO : Writing XML for the state of the components
2020-11-11T20:26:51.6030889Z INFO : Writing state sdu to registry.
2020-11-11T20:26:51.6186916Z INFO : Writing state uninstaller64 to registry.
2020-11-11T20:26:51.6186916Z INFO : Writing state sed64 to registry.
2020-11-11T20:26:51.6186916Z INFO : Writing state mcsep to registry.
2020-11-11T20:26:51.6186916Z INFO : Writing state dotnet to registry.
2020-11-11T20:26:51.6186916Z INFO : Writing state sse64 to registry.
2020-11-11T20:26:51.6186916Z INFO : Writing state sfs64 to registry.
2020-11-11T20:26:51.6342943Z INFO : Writing state clean64 to registry.
2020-11-11T20:26:51.6342943Z INFO : Writing state fim to registry.
2020-11-11T20:26:51.6342943Z INFO : Writing state liveterminal64 to registry.
2020-11-11T20:26:51.6342943Z INFO : Writing state shs to registry.
2020-11-11T20:26:51.6342943Z INFO : Writing state esh64 to registry.
2020-11-11T20:26:51.6342943Z INFO : Writing state ui64 to registry.
2020-11-11T20:26:51.6498970Z INFO : Writing state efw64 to registry.
2020-11-11T20:26:51.6498970Z INFO : Writing state savxp to registry.
2020-11-11T20:26:51.6498970Z INFO : Writing state sme64 to registry.
2020-11-11T20:26:51.6498970Z INFO : Writing state ntp64 to registry.
2020-11-11T20:26:51.6498970Z INFO : Writing state hmpa64 to registry.
2020-11-11T20:26:51.6498970Z INFO : Writing state sau to registry.
2020-11-11T20:26:51.6498970Z ERROR : SetupPluginCommand::onRun() failed with ComponentInstaller::InstallError: Failed to install component(s)
2020-11-11T20:26:51.6654997Z INFO : Command 'SetupPlugin' completed with failure with reboot code '1' and error message 'Could not install software'.
2020-11-11T20:26:51.6654997Z ERROR : Installation failed.
2020-11-11T20:26:51.6654997Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/544f0910-ce04-2483-0b7b-21dcaa38bd85
2020-11-11T20:26:51.6654997Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-11-11T20:26:51.6654997Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-11-11T20:26:51.6654997Z INFO : Set security protocol: 00000800
2020-11-11T20:26:51.6654997Z INFO : Opening connection to mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2020-11-11T20:26:51.6811024Z INFO : Sending request for connection confirmation through potential proxy
2020-11-11T20:26:51.6811024Z INFO : Request content size: 0
2020-11-11T20:26:52.0243618Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:26:52.0243618Z INFO : Certificate check succeeded
2020-11-11T20:26:52.0399645Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:26:52.1335807Z INFO : Response status code: 200
2020-11-11T20:26:52.1335807Z INFO : Response data size: 168
2020-11-11T20:26:52.1335807Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-11-11T20:26:52.1335807Z INFO : Request content size: 1089
2020-11-11T20:26:52.1491834Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:26:52.1491834Z INFO : Certificate check succeeded
2020-11-11T20:26:52.1491834Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:26:52.3208131Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:26:52.3208131Z INFO : Certificate check succeeded
2020-11-11T20:26:52.3208131Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:26:52.3208131Z INFO : Response status code: 200
2020-11-11T20:26:52.3208131Z INFO : Response data size: 0
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/formb-nm.ide
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/hawk-aat.ide
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/icedid-m.ide
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/inje-gpl.ide
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/krypt-nh.ide
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/krypt-no.ide
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/miner-zk.ide
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/msil-qbj.ide
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/pdfu-inx.ide
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/phis-iha.ide
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/phis-ihd.ide
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/remco-uj.ide
2020-11-11T20:11:27.3834027Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/sodin-cg.ide
2020-11-11T20:11:27.3990041Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/stea-ave.ide
2020-11-11T20:11:27.3990041Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/stea-avh.ide
2020-11-11T20:11:27.3990041Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/tesla-fi.ide
2020-11-11T20:11:27.4302069Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/appfeed_manifest.dat
2020-11-11T20:11:27.4302069Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/appfeed_part_0001.dat
2020-11-11T20:11:27.4458083Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/AVRemove.exe
2020-11-11T20:11:27.4458083Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/AVRemoveW.exe
2020-11-11T20:11:27.4458083Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/data.zip
2020-11-11T20:11:27.4458083Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/library.zip
2020-11-11T20:11:27.6018223Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/license_agreements.txt
2020-11-11T20:11:27.6018223Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/manifest.dat
2020-11-11T20:11:27.6018223Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/version.txt
2020-11-11T20:11:27.6018223Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/Microsoft.VC90.CRT/Microsoft.VC90.CRT.manifest
2020-11-11T20:11:27.6018223Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/Microsoft.VC90.CRT/msvcm90.dll
2020-11-11T20:11:27.6018223Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/Microsoft.VC90.CRT/msvcp90.dll
2020-11-11T20:11:27.6174237Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/Microsoft.VC90.CRT/msvcr90.dll
2020-11-11T20:11:27.6330251Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/savcontrol/savcontrol.json
2020-11-11T20:11:27.6330251Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/savcontrol/savcontrol.manifest.dat
2020-11-11T20:11:27.6486265Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/sxlconfig.dat
2020-11-11T20:11:27.6642279Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/HIPSConfig-1-0-65-2.dat
2020-11-11T20:11:27.6642279Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/HIPSRules-10-3-274-1.bdl
2020-11-11T20:11:27.6798293Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/integrity.dat
2020-11-11T20:11:27.6954307Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/manifest.dat
2020-11-11T20:11:27.6954307Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/Setup.dll
2020-11-11T20:11:27.6954307Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/SophosSMEUninstall.exe
2020-11-11T20:11:27.7110321Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/SophosSMEValidator.exe
2020-11-11T20:11:27.7266335Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/Adapter.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/ExploitPreventionPlugin.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResChs.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResCht.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResDeu.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResEng.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResEsp.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResFra.dll
2020-11-11T20:11:27.7422349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResIt.dll
2020-11-11T20:11:27.7578363Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResJap.dll
2020-11-11T20:11:27.7578363Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPTelem.exe
2020-11-11T20:11:27.7578363Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/hmpalert.exe
2020-11-11T20:11:27.8514447Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/integrity.dat
2020-11-11T20:11:27.8514447Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/manifest.dat
2020-11-11T20:11:27.8514447Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/readme.txt
2020-11-11T20:11:27.8514447Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/scf.dat
2020-11-11T20:11:27.8514447Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/Setup.dll
2020-11-11T20:11:27.8670461Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/Uninstall.exe
2020-11-11T20:11:27.9138503Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/mcsep/flags_cixsrv_manifest.dat
2020-11-11T20:11:27.9138503Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/mcsep/flags/cixsrv.json
2020-11-11T20:11:27.9450531Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/scan/manifest.dat
2020-11-11T20:11:27.9450531Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/scan/model.dat
2020-11-11T20:11:28.1478713Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/scan/model.dll
2020-11-11T20:11:28.1946755Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/telemetry/manifest.dat
2020-11-11T20:11:28.1946755Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/telemetry/model.dat
2020-11-11T20:11:28.3974937Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/telemetry/model.dll
2020-11-11T20:11:28.4442979Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/hmpalert.bf
2020-11-11T20:11:29.1619623Z INFO : Command 'Download' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: UninstallSophosClean
2020-11-11T20:11:29.1619623Z INFO : Sophos Clean does not need uninstalling.
2020-11-11T20:11:29.1619623Z INFO : Command 'UninstallSophosClean' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos AutoUpdate is not installed.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: InstallIncompleteCommand
2020-11-11T20:11:29.1619623Z INFO : Successfully set registry values.
2020-11-11T20:11:29.1619623Z INFO : Command 'InstallIncompleteCommand' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos Remote Management System is not installed.
2020-11-11T20:11:29.1619623Z INFO : Any CMT migration communications are no longer active.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos System Protection is not installed.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos Heartbeat is not installed.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos Network Access Control is not installed.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos Client Firewall is not installed.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: Uninstall
2020-11-11T20:11:29.1619623Z INFO : Sophos Patch is not installed.
2020-11-11T20:11:29.1619623Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: UninstallSophosClean
2020-11-11T20:11:29.1619623Z INFO : Sophos Clean does not need uninstalling.
2020-11-11T20:11:29.1619623Z INFO : Command 'UninstallSophosClean' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.1619623Z INFO : About to execute command: RetrievePolicy
2020-11-11T20:11:29.1619623Z INFO : Retrieve initial policy for UI component
2020-11-11T20:11:29.1619623Z INFO : Attempt to retrieve policy.
2020-11-11T20:11:29.1619623Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/commands/applications/APPSPROXY;UI/endpoint/544f0910-ce04-2483-0b7b-21dcaa38bd85
2020-11-11T20:11:29.1619623Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-11-11T20:11:29.1619623Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-11-11T20:11:29.1619623Z INFO : Set security protocol: 00000800
2020-11-11T20:11:29.1619623Z INFO : Opening connection to mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2020-11-11T20:11:29.1619623Z INFO : Sending request for connection confirmation through potential proxy
2020-11-11T20:11:29.1619623Z INFO : Request content size: 0
2020-11-11T20:11:29.4739903Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:11:29.4739903Z INFO : Certificate check succeeded
2020-11-11T20:11:29.4739903Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:11:29.5832001Z INFO : Response status code: 200
2020-11-11T20:11:29.5832001Z INFO : Response data size: 168
2020-11-11T20:11:29.5832001Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-11-11T20:11:29.5832001Z INFO : Request content size: 0
2020-11-11T20:11:29.5832001Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:11:29.5832001Z INFO : Certificate check succeeded
2020-11-11T20:11:29.5832001Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:11:29.6768085Z INFO : Response status code: 200
2020-11-11T20:11:29.6768085Z INFO : Response data size: 750
2020-11-11T20:11:29.6768085Z INFO : Successfully retrieved policy with policyId='671fe61fbf945de43dbb716765a32425379cc19b96a6e30b42b767e3cb8c2d6b'.
2020-11-11T20:11:29.6768085Z INFO : Sending HTTP 'DELETE' request to: sophos/management/ep/install/commands/endpoint/544f0910-ce04-2483-0b7b-21dcaa38bd85/84
2020-11-11T20:11:29.6768085Z INFO : Request content size: 0
2020-11-11T20:11:29.6768085Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:11:29.6924099Z INFO : Certificate check succeeded
2020-11-11T20:11:29.6924099Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:11:29.8016197Z INFO : Response status code: 200
2020-11-11T20:11:29.8016197Z INFO : Response data size: 0
2020-11-11T20:11:29.8016197Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/policy/application/UI/671fe61fbf945de43dbb716765a32425379cc19b96a6e30b42b767e3cb8c2d6b
2020-11-11T20:11:29.8016197Z INFO : Request content size: 0
2020-11-11T20:11:29.8016197Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:11:29.8016197Z INFO : Certificate check succeeded
2020-11-11T20:11:29.8016197Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:11:29.9264309Z INFO : Response status code: 200
2020-11-11T20:11:29.9264309Z INFO : Response data size: 873
2020-11-11T20:11:29.9264309Z INFO : Command 'RetrievePolicy' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.9264309Z INFO : About to execute command: PrepareInstallation
2020-11-11T20:11:29.9264309Z INFO : Ensuring any MCS services are stopped to allow settings to be persisted and to force statuses to be resent after clearing cache
2020-11-11T20:11:29.9264309Z INFO : No cached RMS computer description override key
2020-11-11T20:11:29.9264309Z INFO : No RMS computer description override key
2020-11-11T20:11:29.9264309Z INFO : Clearing MCS adapter storage files from: C:\\ProgramData\\Sophos\\Remote Management System\\3\\Agent\\AdapterStorage\\MCS
2020-11-11T20:11:29.9264309Z INFO : Clearing : C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\Config\\MessageRelayConfig.xml
2020-11-11T20:11:29.9264309Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2020-11-11T20:11:29.9420323Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2020-11-11T20:11:29.9420323Z INFO : Retrieved customer id: de4b09dd-9724-5402-abf1-ec1554e8e778
2020-11-11T20:11:29.9420323Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2020-11-11T20:11:29.9420323Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2020-11-11T20:11:29.9420323Z INFO : Clearing MCS status cache files from: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\Cache
2020-11-11T20:11:29.9420323Z INFO : Restarting any stopped services
2020-11-11T20:11:29.9420323Z INFO : Writing SAUPolicy file C:\\ProgramData\\Sophos\\Remote Management System\\3\\Agent\\AdapterStorage\\ALC\\SAUPolicy
2020-11-11T20:11:29.9420323Z INFO : Attempting to remove 'C:\\ProgramData\\Sophos\\AutoUpdate'.
2020-11-11T20:11:29.9420323Z INFO : Attempting to rename 'C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation' to 'C:\\ProgramData\\Sophos\\AutoUpdate'.
2020-11-11T20:11:29.9420323Z INFO : Attempting to rename 'C:\\ProgramData\\Sophos\\AutoUpdate\\data\\Warehouse\\catalogue\\a26459d279518b9e612b1ca76355bf47.dist.txt' to 'C:\\ProgramData\\Sophos\\AutoUpdate\\data\\Warehouse\\catalogue\\da34d62626cffd3a585258bb8dc89c90.dist.txt'.
2020-11-11T20:11:29.9420323Z INFO : Attempting to rename 'C:\\ProgramData\\Sophos\\AutoUpdate\\data\\Warehouse\\catalogue\\a26459d279518b9e612b1ca76355bf47.diststate.xml' to 'C:\\ProgramData\\Sophos\\AutoUpdate\\data\\Warehouse\\catalogue\\da34d62626cffd3a585258bb8dc89c90.diststate.xml'.
2020-11-11T20:11:29.9576337Z INFO : Legacy installation - writing registry key to update via cloud
2020-11-11T20:11:29.9576337Z INFO : Command 'PrepareInstallation' completed with success with reboot code '0' and error message ''.
2020-11-11T20:11:29.9576337Z INFO : About to execute command: SetupPlugin
2020-11-11T20:11:29.9576337Z INFO : Using manifest certificate: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\ManifestCerts\\rootca.crt
2020-11-11T20:11:29.9576337Z INFO : Using manifest certificate: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\ManifestCerts\\rootca384.crt
2020-11-11T20:11:29.9576337Z INFO : Install sequence for components is: sdu uninstaller64 sed64 mcsep dotnet sse64 sfs64 clean64 fim liveterminal64 shs esh64 ui64 efw64 savxp sme64 ntp64 hmpa64 sau
2020-11-11T20:11:29.9576337Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sdu\\manifest.dat
2020-11-11T20:11:30.0512421Z INFO : Installing Component: Sophos Diagnostic Utility for Windows
2020-11-11T20:11:30.0512421Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:11:30.8469135Z INFO : Installed Sophos Diagnostic Utility for Windows: 0 (reboot code: 0)
2020-11-11T20:11:30.8469135Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\uninstaller64\\manifest.dat
2020-11-11T20:11:30.8937177Z INFO : Installing Component: Sophos Endpoint Uninstaller for Windows (64-bit)
2020-11-11T20:11:30.8937177Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:11:30.8937177Z INFO : Trying IProductSetup interface.
2020-11-11T20:11:30.9249205Z INFO : Installed Sophos Endpoint Uninstaller for Windows (64-bit): 0 (reboot code: 0)
2020-11-11T20:11:30.9249205Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sed64\\appfeed_manifest.dat
2020-11-11T20:11:30.9249205Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sed64\\manifest.dat
2020-11-11T20:11:31.2993541Z INFO : Installing Component: Sophos Endpoint Defense for Windows (64-bit)
2020-11-11T20:11:31.2993541Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:11:43.4840475Z INFO : Installed Sophos Endpoint Defense for Windows (64-bit): 0 (reboot code: 0)
2020-11-11T20:11:43.4840475Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\mcsep\\flags_cepngsrv_manifest.dat
2020-11-11T20:11:43.4840475Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\mcsep\\flags_cixsrv_manifest.dat
2020-11-11T20:11:43.4996489Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\mcsep\\manifest.dat
2020-11-11T20:11:43.5776559Z INFO : Installing Component: Sophos Management Communications System for Windows CPP
2020-11-11T20:11:43.5932573Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:11:45.9490687Z INFO : Installed Sophos Management Communications System for Windows CPP: 0 (reboot code: 0)
2020-11-11T20:11:45.9490687Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\dotnet\\manifest.dat
2020-11-11T20:11:46.2766981Z INFO : Installing Component: .NET framework
2020-11-11T20:11:46.2766981Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:12:18.2751695Z INFO : Installed .NET framework: -2147467259 (reboot code: 0)
2020-11-11T20:14:18.2967397Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:14:50.4200223Z INFO : Installed .NET framework: -2147467259 (reboot code: 0)
2020-11-11T20:18:50.4401149Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:21.6257143Z INFO : Installed .NET framework: -2147467259 (reboot code: 0)
2020-11-11T20:19:21.6257143Z ERROR : Installation failed
2020-11-11T20:19:21.6569155Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sse64\\manifest.dat
2020-11-11T20:19:21.9065251Z INFO : Installing Component: Sophos Standalone Engine (64-bit)
2020-11-11T20:19:21.9221257Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:24.0906091Z INFO : Installed Sophos Standalone Engine (64-bit): 0 (reboot code: 0)
2020-11-11T20:19:24.1062097Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sfs64\\manifest.dat
2020-11-11T20:19:24.2466151Z INFO : Installing Component: Sophos File Scanner (64-bit)
2020-11-11T20:19:24.2778163Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:27.5695429Z INFO : Installed Sophos File Scanner (64-bit): 0 (reboot code: 0)
2020-11-11T20:19:27.5695429Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\clean64\\manifest.dat
2020-11-11T20:19:27.6787471Z INFO : Installing Component: Sophos Clean for Windows (64-bit)
2020-11-11T20:19:27.7255489Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:30.0188371Z INFO : Installed Sophos Clean for Windows (64-bit): 0 (reboot code: 0)
2020-11-11T20:19:30.0188371Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\fim\\manifest.dat
2020-11-11T20:19:30.1124407Z INFO : Installing Component: Sophos File Integrity Monitoring
2020-11-11T20:19:30.1592425Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:34.0125907Z INFO : Installed Sophos File Integrity Monitoring: 0 (reboot code: 0)
2020-11-11T20:19:34.0125907Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\liveterminal64\\manifest.dat
2020-11-11T20:19:34.1217949Z INFO : Installing Component: Sophos Live Terminal (64-bit)
2020-11-11T20:19:34.1841973Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:34.2309991Z INFO : Installed Sophos Live Terminal (64-bit): 0 (reboot code: 0)
2020-11-11T20:19:34.2309991Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\shs\\manifest.dat
2020-11-11T20:19:34.3090021Z INFO : Installing Component: Sophos Health
2020-11-11T20:19:34.3402033Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:36.3994825Z INFO : Installed Sophos Health: 0 (reboot code: 0)
2020-11-11T20:19:36.3994825Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\esh64\\config-manifest.dat
2020-11-11T20:19:36.4150831Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\esh64\\manifest.dat
2020-11-11T20:19:36.4774855Z INFO : Installing Component: Sophos Endpoint Self Help Installer (64-bit)
2020-11-11T20:19:36.5086867Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:37.4447227Z INFO : Installed Sophos Endpoint Self Help Installer (64-bit): 0 (reboot code: 0)
2020-11-11T20:19:37.4603233Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\ui64\\manifest.dat
2020-11-11T20:19:37.5539269Z INFO : Installing Component: Sophos UI (64-bit)
2020-11-11T20:19:37.5851281Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:19:37.6943323Z INFO : Installed Sophos UI (64-bit): -2147213564 (reboot code: 0)
2020-11-11T20:21:37.7095084Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:21:37.8187105Z INFO : Installed Sophos UI (64-bit): -2147213564 (reboot code: 0)
2020-11-11T20:25:37.8491260Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:25:37.9583449Z INFO : Installed Sophos UI (64-bit): -2147213564 (reboot code: 0)
2020-11-11T20:25:37.9583449Z ERROR : Installation failed
2020-11-11T20:25:37.9583449Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\efw64\\manifest.dat
2020-11-11T20:25:37.9895503Z INFO : Installing Component: Sophos Endpoint Firewall Management (64-bit)
2020-11-11T20:25:38.0207557Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:25:38.4888367Z INFO : Installed Sophos Endpoint Firewall Management (64-bit): 0 (reboot code: 0)
2020-11-11T20:25:38.5200421Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\savxp\\appfeed_manifest.dat
2020-11-11T20:25:38.5200421Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\savxp\\manifest.dat
2020-11-11T20:25:39.7214500Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\savxp\\crt\\manifest.dat
2020-11-11T20:25:39.8618743Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\savxp\\SAVCFG\\savcfg.manifest.dat
2020-11-11T20:25:39.8618743Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\savxp\\savcontrol\\savcontrol.manifest.dat
2020-11-11T20:25:39.8774770Z INFO : Installing Component: Sophos Anti-Virus for Windows
2020-11-11T20:25:39.8774770Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:25:39.8774770Z INFO : Trying IProductSetup interface.
2020-11-11T20:26:30.2117872Z INFO : Installed Sophos Anti-Virus for Windows: 0 (reboot code: 0)
2020-11-11T20:26:30.2117872Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sme64\\manifest.dat
2020-11-11T20:26:30.2429926Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sme64\\scan\\manifest.dat
2020-11-11T20:26:30.4302250Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sme64\\telemetry\\manifest.dat
2020-11-11T20:26:30.6018547Z INFO : Installing Component: Sophos ML Engine (64-bit)
2020-11-11T20:26:30.6330601Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:26:31.0075249Z INFO : Installed Sophos ML Engine (64-bit): 0 (reboot code: 0)
2020-11-11T20:26:31.0075249Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\ntp64\\manifest.dat
2020-11-11T20:26:31.6940437Z INFO : Installing Component: Malicious Traffic Detection (64-bit)
2020-11-11T20:26:31.7408518Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:26:40.8528286Z INFO : Installed Malicious Traffic Detection (64-bit): 0 (reboot code: 0)
2020-11-11T20:26:40.8528286Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\hmpa64\\manifest.dat
2020-11-11T20:26:41.0088556Z INFO : Installing Component: Sophos HitmanPro Alert (64 bit)
2020-11-11T20:26:41.1024718Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:26:46.4229925Z INFO : Installed Sophos HitmanPro Alert (64 bit): 0 (reboot code: 1)
2020-11-11T20:26:46.4229925Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sau\\manifest.dat
2020-11-11T20:26:46.6102249Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sau\\repairkit\\repairkit.manifest.dat
2020-11-11T20:26:46.6258276Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sau\\telemsup\\telemetry.manifest.dat
2020-11-11T20:26:46.6414303Z INFO : Installing Component: Sophos AutoUpdate XG
2020-11-11T20:26:46.6882384Z INFO : Trying IProductSetup2 interface.
2020-11-11T20:26:46.6882384Z INFO : Trying IProductSetup interface.
2020-11-11T20:26:51.6030889Z INFO : Installed Sophos AutoUpdate XG: 0 (reboot code: 0)
2020-11-11T20:26:51.6030889Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2020-11-11T20:26:51.6030889Z INFO : Writing state file C:\\ProgramData\\Sophos\\AutoUpdate\\data\\status\\SophosUpdateStatus.xml
2020-11-11T20:26:51.6030889Z INFO : Writing XML for the state of the components
2020-11-11T20:26:51.6030889Z INFO : Writing state sdu to registry.
2020-11-11T20:26:51.6186916Z INFO : Writing state uninstaller64 to registry.
2020-11-11T20:26:51.6186916Z INFO : Writing state sed64 to registry.
2020-11-11T20:26:51.6186916Z INFO : Writing state mcsep to registry.
2020-11-11T20:26:51.6186916Z INFO : Writing state dotnet to registry.
2020-11-11T20:26:51.6186916Z INFO : Writing state sse64 to registry.
2020-11-11T20:26:51.6186916Z INFO : Writing state sfs64 to registry.
2020-11-11T20:26:51.6342943Z INFO : Writing state clean64 to registry.
2020-11-11T20:26:51.6342943Z INFO : Writing state fim to registry.
2020-11-11T20:26:51.6342943Z INFO : Writing state liveterminal64 to registry.
2020-11-11T20:26:51.6342943Z INFO : Writing state shs to registry.
2020-11-11T20:26:51.6342943Z INFO : Writing state esh64 to registry.
2020-11-11T20:26:51.6342943Z INFO : Writing state ui64 to registry.
2020-11-11T20:26:51.6498970Z INFO : Writing state efw64 to registry.
2020-11-11T20:26:51.6498970Z INFO : Writing state savxp to registry.
2020-11-11T20:26:51.6498970Z INFO : Writing state sme64 to registry.
2020-11-11T20:26:51.6498970Z INFO : Writing state ntp64 to registry.
2020-11-11T20:26:51.6498970Z INFO : Writing state hmpa64 to registry.
2020-11-11T20:26:51.6498970Z INFO : Writing state sau to registry.
2020-11-11T20:26:51.6498970Z ERROR : SetupPluginCommand::onRun() failed with ComponentInstaller::InstallError: Failed to install component(s)
2020-11-11T20:26:51.6654997Z INFO : Command 'SetupPlugin' completed with failure with reboot code '1' and error message 'Could not install software'.
2020-11-11T20:26:51.6654997Z ERROR : Installation failed.
2020-11-11T20:26:51.6654997Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/544f0910-ce04-2483-0b7b-21dcaa38bd85
2020-11-11T20:26:51.6654997Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-11-11T20:26:51.6654997Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-11-11T20:26:51.6654997Z INFO : Set security protocol: 00000800
2020-11-11T20:26:51.6654997Z INFO : Opening connection to mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2020-11-11T20:26:51.6811024Z INFO : Sending request for connection confirmation through potential proxy
2020-11-11T20:26:51.6811024Z INFO : Request content size: 0
2020-11-11T20:26:52.0243618Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:26:52.0243618Z INFO : Certificate check succeeded
2020-11-11T20:26:52.0399645Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:26:52.1335807Z INFO : Response status code: 200
2020-11-11T20:26:52.1335807Z INFO : Response data size: 168
2020-11-11T20:26:52.1335807Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-11-11T20:26:52.1335807Z INFO : Request content size: 1089
2020-11-11T20:26:52.1491834Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:26:52.1491834Z INFO : Certificate check succeeded
2020-11-11T20:26:52.1491834Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:26:52.3208131Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-11-11T20:26:52.3208131Z INFO : Certificate check succeeded
2020-11-11T20:26:52.3208131Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-11-11T20:26:52.3208131Z INFO : Response status code: 200
2020-11-11T20:26:52.3208131Z INFO : Response data size: 0
Y en Sophos UI Install Log 20201111 152537.txt
ProductSetup::ProductSetup: Begin product setup
ProductSetup::Install: Begin install
ProductSetup::InstUninstEntry: Show gui: false
ProductSetup::InstUninstEntry: Existing product code: <none>
ProductSetup::InstUninstEntry: Install from: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64
ProductSetup::InstUninstEntry: Install to: <default>
=== Verbose logging started: 11/11/2020 15:25:37 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe ===
MSI (c) (84:AC) [15:25:37:849]: Cloaking enabled.
MSI (c) (84:AC) [15:25:37:849]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (84:AC) [15:25:37:849]: End dialog not enabled
MSI (c) (84:AC) [15:25:37:849]: Original package ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi
MSI (c) (84:AC) [15:25:37:849]: Package we're running from ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi
MSI (c) (84:AC) [15:25:37:849]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (84:AC) [15:25:37:849]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (84:AC) [15:25:37:849]: APPCOMPAT: looking for appcompat database entry with ProductCode '{8D7BB12C-6854-46DF-A67D-F82D778D75C8}'.
MSI (c) (84:AC) [15:25:37:849]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (84:AC) [15:25:37:849]: MSCOREE not loaded loading copy from system32
MSI (c) (84:AC) [15:25:37:864]: APPCOMPAT: looking for appcompat database entry with ProductCode '{8D7BB12C-6854-46DF-A67D-F82D778D75C8}'.
MSI (c) (84:AC) [15:25:37:864]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (84:AC) [15:25:37:864]: Transforms are not secure.
MSI (c) (84:AC) [15:25:37:864]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\ADMINI~1.AME\AppData\Local\Temp\2\Sophos UI Install Log 20201111 152537.txt'.
MSI (c) (84:AC) [15:25:37:864]: No Command Line.
MSI (c) (84:AC) [15:25:37:864]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{7C4293F1-F672-4DC3-9DF3-43445AEA9439}'.
MSI (c) (84:AC) [15:25:37:864]: Product Code passed to Engine.Initialize: '(none)'
MSI (c) (84:AC) [15:25:37:864]: Product Code from property table before transforms: '{8D7BB12C-6854-46DF-A67D-F82D778D75C8}'
MSI (c) (84:AC) [15:25:37:864]: Product Code from property table after transforms: '{8D7BB12C-6854-46DF-A67D-F82D778D75C8}'
MSI (c) (84:AC) [15:25:37:864]: Product not registered: beginning first-time install
MSI (c) (84:AC) [15:25:37:864]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (84:AC) [15:25:37:864]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (84:AC) [15:25:37:864]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (84:AC) [15:25:37:864]: Adding new sources is allowed.
MSI (c) (84:AC) [15:25:37:864]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (84:AC) [15:25:37:864]: Package name extracted from package path: 'Sophos UI.msi'
MSI (c) (84:AC) [15:25:37:864]: Package to be registered: 'Sophos UI.msi'
MSI (c) (84:AC) [15:25:37:864]: Note: 1: 2205 2: 3: Error
MSI (c) (84:AC) [15:25:37:864]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (84:AC) [15:25:37:864]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (c) (84:AC) [15:25:37:864]: TRANSFORMS property is now:
MSI (c) (84:AC) [15:25:37:864]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '405'.
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\Favorites
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\Documents
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Local
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\Pictures
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\Desktop
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (c) (84:AC) [15:25:37:864]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (c) (84:AC) [15:25:37:864]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (84:AC) [15:25:37:864]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (c) (84:AC) [15:25:37:864]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (c) (84:AC) [15:25:37:864]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (c) (84:AC) [15:25:37:864]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (84:AC) [15:25:37:864]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (84:AC) [15:25:37:864]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Windows User'.
MSI (c) (84:AC) [15:25:37:864]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (84:AC) [15:25:37:864]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi'.
MSI (c) (84:AC) [15:25:37:864]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi'.
MSI (c) (84:AC) [15:25:37:864]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (84:AC) [15:25:37:864]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
MSI (c) (84:AC) [15:25:37:864]: EEUI - Disabling MsiEmbeddedUI in quiet mode
=== Logging started: 11/11/2020 15:25:37 ===
MSI (c) (84:AC) [15:25:37:864]: Machine policy value 'DisableRollback' is 0
MSI (c) (84:AC) [15:25:37:864]: User policy value 'DisableRollback' is 0
MSI (c) (84:AC) [15:25:37:864]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
MSI (c) (84:AC) [15:25:37:864]: Creating MSIHANDLE (7) of type 790537 for thread 2732
MSI (c) (84:AC) [15:25:37:864]: MsiOpenPackageEx is returning 0
MSI (c) (84:AC) [15:25:37:864]: Closing MSIHANDLE (7) of type 790537 for thread 2732
=== Verbose logging stopped: 11/11/2020 15:25:37 ===
setup::MsiInstaller::install: New version: {8D7BB12C-6854-46DF-A67D-F82D778D75C8}, version: 2.0.423.0
setup::MsiInstaller::install: Performing clean install
setup::MsiInstaller::cleanInstall: Running clean install
setup::MsiInstaller::installOrUpgrade: Executing: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi INSTALLDIR="" REBOOT=ReallySuppress INSTALLINGVERSION="2.0.423.0" ARPSYSTEMCOMPONENT=1
setup::MsiInstaller::tryRunMsi: Running MSI command, attempt (1 of 10)
=== Verbose logging started: 11/11/2020 15:25:37 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe ===
MSI (c) (84:B4) [15:25:37:864]: Resetting cached policy values
MSI (c) (84:B4) [15:25:37:864]: Machine policy value 'Debug' is 0
MSI (c) (84:B4) [15:25:37:864]: ******* RunEngine:
******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi
******* Action:
******* CommandLine: **********
MSI (c) (84:B4) [15:25:37:864]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (84:B4) [15:25:37:864]: Grabbed execution mutex.
MSI (c) (84:B4) [15:25:37:864]: Cloaking enabled.
MSI (c) (84:B4) [15:25:37:864]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (84:B4) [15:25:37:864]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (DC:24) [15:25:37:880]: Running installation inside multi-package transaction C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi
MSI (s) (DC:24) [15:25:37:880]: Grabbed execution mutex.
MSI (s) (DC:A8) [15:25:37:880]: Resetting cached policy values
MSI (s) (DC:A8) [15:25:37:880]: Machine policy value 'Debug' is 0
MSI (s) (DC:A8) [15:25:37:880]: ******* RunEngine:
******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi
******* Action:
******* CommandLine: **********
MSI (s) (DC:A8) [15:25:37:880]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: 058A5957D4EF372448AFC91C60A8FFA7
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: 058A5957D4EF372448AFC91C60A8FFA7
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120601FF
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120601FF
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: 4F4A3A23297B6D117AA8000B0D611000
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: 4F4A3A23297B6D117AA8000B0D611000
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: 51DDCFE42A4298D4484A58D7B16FF88A
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: 51DDCFE42A4298D4484A58D7B16FF88A
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: 66E6AAE3F57FF4943A886C2AC0E21E6A
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: 66E6AAE3F57FF4943A886C2AC0E21E6A
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: 67D6ECF5CD5FBA732B8B22BAC8DE1B4D
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: 67D6ECF5CD5FBA732B8B22BAC8DE1B4D
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: 68AB67CA7DA74301B744AA0100000010
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: 68AB67CA7DA74301B744AA0100000010
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: 96F071321C0420729002000010000000
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: 96F071321C0420729002000010000000
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: B7B81D081FD8ACB409F1EB8CB6EA7247
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: B7B81D081FD8ACB409F1EB8CB6EA7247
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: C94587080FFC5C84B977B64AA84176D3
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: C94587080FFC5C84B977B64AA84176D3
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: CFD2C1F142D260E3CB8B271543DA9F98
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: CFD2C1F142D260E3CB8B271543DA9F98
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: EC36052466598B34CA168F1D28286843
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: EC36052466598B34CA168F1D28286843
MSI (s) (DC:A8) [15:25:37:880]: Setting cached product context: machine assigned for product: F1322DA684FF95D4CA6204A5AF2ED37B
MSI (s) (DC:A8) [15:25:37:880]: Using cached product context: machine assigned for product: F1322DA684FF95D4CA6204A5AF2ED37B
MSI (s) (DC:A8) [15:25:37:880]: SRSetRestorePoint skipped for this transaction.
MSI (s) (DC:A8) [15:25:37:880]: File will have security applied from OpCode.
MSI (s) (DC:A8) [15:25:37:880]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi' against software restriction policy
MSI (s) (DC:A8) [15:25:37:880]: SOFTWARE RESTRICTION POLICY: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi has a digital signature
MSI (s) (DC:A8) [15:25:37:895]: SOFTWARE RESTRICTION POLICY: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (DC:A8) [15:25:37:895]: End dialog not enabled
MSI (s) (DC:A8) [15:25:37:895]: Original package ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi
MSI (s) (DC:A8) [15:25:37:895]: Package we're running from ==> C:\Windows\Installer\5211d.msi
MSI (s) (DC:A8) [15:25:37:895]: APPCOMPAT: Compatibility mode property overrides found.
MSI (s) (DC:A8) [15:25:37:895]: APPCOMPAT: looking for appcompat database entry with ProductCode '{8D7BB12C-6854-46DF-A67D-F82D778D75C8}'.
MSI (s) (DC:A8) [15:25:37:895]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (DC:A8) [15:25:37:895]: MSCOREE not loaded loading copy from system32
MSI (s) (DC:A8) [15:25:37:895]: Machine policy value 'TransformsSecure' is 1
MSI (s) (DC:A8) [15:25:37:895]: Machine policy value 'DisablePatch' is 0
MSI (s) (DC:A8) [15:25:37:895]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (DC:A8) [15:25:37:895]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (DC:A8) [15:25:37:895]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (DC:A8) [15:25:37:895]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active
MSI (s) (DC:A8) [15:25:37:895]: APPCOMPAT: looking for appcompat database entry with ProductCode '{8D7BB12C-6854-46DF-A67D-F82D778D75C8}'.
MSI (s) (DC:A8) [15:25:37:895]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (DC:A8) [15:25:37:895]: Transforms are not secure.
MSI (s) (DC:A8) [15:25:37:895]: Note: 1: 2205 2: 3: Control
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\ADMINI~1.AME\AppData\Local\Temp\2\Sophos UI Install Log 20201111 152537.txt'.
MSI (s) (DC:A8) [15:25:37:895]: Command Line: INSTALLDIR= REBOOT=ReallySuppress INSTALLINGVERSION=2.0.423.0 ARPSYSTEMCOMPONENT=1 CURRENTDIRECTORY=C:\Program Files (x86)\Sophos\CloudInstaller CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=2436
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{7C4293F1-F672-4DC3-9DF3-43445AEA9439}'.
MSI (s) (DC:A8) [15:25:37:895]: Product Code passed to Engine.Initialize: ''
MSI (s) (DC:A8) [15:25:37:895]: Product Code from property table before transforms: '{8D7BB12C-6854-46DF-A67D-F82D778D75C8}'
MSI (s) (DC:A8) [15:25:37:895]: Product Code from property table after transforms: '{8D7BB12C-6854-46DF-A67D-F82D778D75C8}'
MSI (s) (DC:A8) [15:25:37:895]: Product not registered: beginning first-time install
MSI (s) (DC:A8) [15:25:37:895]: Product {8D7BB12C-6854-46DF-A67D-F82D778D75C8} is not managed.
MSI (s) (DC:A8) [15:25:37:895]: MSI_LUA: Credential prompt not required, user is an admin
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (DC:A8) [15:25:37:895]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (DC:A8) [15:25:37:895]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (DC:A8) [15:25:37:895]: Adding new sources is allowed.
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (DC:A8) [15:25:37:895]: Package name extracted from package path: 'Sophos UI.msi'
MSI (s) (DC:A8) [15:25:37:895]: Package to be registered: 'Sophos UI.msi'
MSI (s) (DC:A8) [15:25:37:895]: Note: 1: 2205 2: 3: Error
MSI (s) (DC:A8) [15:25:37:895]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (DC:A8) [15:25:37:895]: Machine policy value 'DisableMsi' is 1
MSI (s) (DC:A8) [15:25:37:895]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (DC:A8) [15:25:37:895]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (DC:A8) [15:25:37:895]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (DC:A8) [15:25:37:895]: Running product '{8D7BB12C-6854-46DF-A67D-F82D778D75C8}' with elevated privileges: Product is assigned.
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding INSTALLINGVERSION property. Its value is '2.0.423.0'.
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding ARPSYSTEMCOMPONENT property. Its value is '1'.
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Program Files (x86)\Sophos\CloudInstaller'.
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'.
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '2436'.
MSI (s) (DC:A8) [15:25:37:895]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (DC:A8) [15:25:37:895]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (DC:A8) [15:25:37:895]: TRANSFORMS property is now:
MSI (s) (DC:A8) [15:25:37:895]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '405'.
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\Favorites
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\Documents
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Recent
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\SendTo
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Templates
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Local
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\Pictures
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (s) (DC:A8) [15:25:37:911]: SHELL32::SHGetFolderPath returned: C:\Users\Administrator.AMERTV\Desktop
MSI (s) (DC:A8) [15:25:37:927]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (s) (DC:A8) [15:25:37:927]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (s) (DC:A8) [15:25:37:927]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (DC:A8) [15:25:37:927]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (s) (DC:A8) [15:25:37:927]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (s) (DC:A8) [15:25:37:927]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (DC:A8) [15:25:37:927]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (DC:A8) [15:25:37:927]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Windows User'.
MSI (s) (DC:A8) [15:25:37:927]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (DC:A8) [15:25:37:927]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Windows\Installer\5211d.msi'.
MSI (s) (DC:A8) [15:25:37:927]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi'.
MSI (s) (DC:A8) [15:25:37:927]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (DC:A8) [15:25:37:927]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
MSI (s) (DC:A8) [15:25:37:927]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install
MSI (s) (DC:A8) [15:25:37:927]: Note: 1: 2205 2: 3: PatchPackage
MSI (s) (DC:A8) [15:25:37:927]: Machine policy value 'DisableRollback' is 0
MSI (s) (DC:A8) [15:25:37:927]: User policy value 'DisableRollback' is 0
MSI (s) (DC:A8) [15:25:37:927]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
=== Logging started: 11/11/2020 15:25:37 ===
MSI (s) (DC:A8) [15:25:37:927]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (DC:A8) [15:25:37:927]: Doing action: INSTALL
MSI (s) (DC:A8) [15:25:37:927]: Note: 1: 2205 2: 3: ActionText
Action start 15:25:37: INSTALL.
MSI (s) (DC:A8) [15:25:37:927]: Running ExecuteSequence
MSI (s) (DC:A8) [15:25:37:927]: Doing action: FindRelatedProducts
MSI (s) (DC:A8) [15:25:37:927]: Note: 1: 2205 2: 3: ActionText
Action start 15:25:37: FindRelatedProducts.
MSI (s) (DC:A8) [15:25:37:927]: Doing action: AppSearch
MSI (s) (DC:A8) [15:25:37:927]: Note: 1: 2205 2: 3: ActionText
Action ended 15:25:37: FindRelatedProducts. Return value 1.
Action start 15:25:37: AppSearch.
MSI (s) (DC:A8) [15:25:37:927]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (DC:A8) [15:25:37:927]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full 3: 2
MSI (s) (DC:A8) [15:25:37:927]: Skipping action: SetWIX_IS_NETFRAMEWORK_451_OR_LATER_INSTALLED (condition is false)
MSI (s) (DC:A8) [15:25:37:927]: Skipping action: SetWIX_IS_NETFRAMEWORK_452_OR_LATER_INSTALLED (condition is false)
MSI (s) (DC:A8) [15:25:37:927]: Doing action: LaunchConditions
MSI (s) (DC:A8) [15:25:37:927]: Note: 1: 2205 2: 3: ActionText
Action ended 15:25:37: AppSearch. Return value 1.
Action start 15:25:37: LaunchConditions.
MSI (s) (DC:A8) [15:25:37:927]: Note: 1: 2205 2: 3: Error
MSI (s) (DC:A8) [15:25:37:927]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (DC:A8) [15:25:37:927]: Product: Sophos Endpoint Agent -- This version of Sophos Endpoint Agent requires at least .NET Framework 4.5.2. Please install the .NET Framework then run this installer again.
This version of Sophos Endpoint Agent requires at least .NET Framework 4.5.2. Please install the .NET Framework then run this installer again.
Action ended 15:25:37: LaunchConditions. Return value 3.
Action ended 15:25:37: INSTALL. Return value 3.
Property(S): UpgradeCode = {D7FA14A7-AEB7-449D-8176-A0A2C0F5DFE9}
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): VersionNT = 601
Property(S): VersionNT64 = 601
Property(S): ALLUSERS = 1
Property(S): ARPCOMMENTS = UI
Property(S): ARPCONTACT = Sophos Technical Support
Property(S): ARPHELPLINK = http://www.sophos.com/support
Property(S): ARPNOMODIFY = 1
Property(S): ARPNOREPAIR = 1
Property(S): ARPPRODUCTICON = shield.ico
Property(S): ARPURLINFOABOUT = http://www.sophos.com
Property(S): ARPURLUPDATEINFO = http://www.sophos.com/support/updates
Property(S): MSIRESTARTMANAGERCONTROL = Disable
Property(S): Manufacturer = Sophos Limited
Property(S): ProductCode = {8D7BB12C-6854-46DF-A67D-F82D778D75C8}
Property(S): ProductLanguage = 1033
Property(S): ProductName = Sophos Endpoint Agent
Property(S): ProductVersion = 2.0.423.0
Property(S): SecureCustomProperties = WIX_DOWNGRADE_DETECTED;WIX_IS_NETFRAMEWORK_451_OR_LATER_INSTALLED;WIX_IS_NETFRAMEWORK_452_OR_LATER_INSTALLED;WIX_UPGRADE_DETECTED;WIXNETFX4RELEASEINSTALLED
Property(S): MsiLogFileLocation = C:\Users\ADMINI~1.AME\AppData\Local\Temp\2\Sophos UI Install Log 20201111 152537.txt
Property(S): PackageCode = {7C4293F1-F672-4DC3-9DF3-43445AEA9439}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): REBOOT = ReallySuppress
Property(S): INSTALLINGVERSION = 2.0.423.0
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): CURRENTDIRECTORY = C:\Program Files (x86)\Sophos\CloudInstaller
Property(S): CLIENTUILEVEL = 3
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTPROCESSID = 2436
Property(S): MsiSystemRebootPending = 1
Property(S): VersionDatabase = 405
Property(S): VersionMsi = 5.00
Property(S): WindowsBuild = 7601
Property(S): ServicePackLevel = 1
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 3
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\Windows\system32\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\Users\ADMINI~1.AME\AppData\Local\Temp\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\Users\Administrator.AMERTV\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\Administrator.AMERTV\Favorites\
Property(S): NetHoodFolder = C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\Administrator.AMERTV\Documents\
Property(S): PrintHoodFolder = C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\Administrator.AMERTV\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): LocalAppDataFolder = C:\Users\Administrator.AMERTV\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\Administrator.AMERTV\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 8192
Property(S): VirtualMemory = 14680
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = administrator
Property(S): UserSID = S-1-5-21-3024678033-4075760818-516135530-500
Property(S): UserLanguageID = 1033
Property(S): ComputerName = SVRPPIFE
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 19
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 15:25:37
Property(S): Date = 11/11/2020
Property(S): MsiNetAssemblySupport = 2.0.50727.5483
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = Windows User
Property(S): DATABASE = C:\Windows\Installer\5211d.msi
Property(S): OriginalDatabase = C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui64\Sophos UI.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
MSI (s) (DC:A8) [15:25:37:942]: Note: 1: 1708
MSI (s) (DC:A8) [15:25:37:942]: Note: 1: 2205 2: 3: Error
MSI (s) (DC:A8) [15:25:37:942]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (DC:A8) [15:25:37:942]: Note: 1: 2205 2: 3: Error
MSI (s) (DC:A8) [15:25:37:942]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (DC:A8) [15:25:37:942]: Product: Sophos Endpoint Agent -- Installation failed.
MSI (s) (DC:A8) [15:25:37:942]: Windows Installer installed the product. Product Name: Sophos Endpoint Agent. Product Version: 2.0.423.0. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603.
MSI (s) (DC:A8) [15:25:37:942]: Deferring clean up of packages/files, if any exist
MSI (s) (DC:A8) [15:25:37:942]: MainEngineThread is returning 1603
MSI (s) (DC:24) [15:25:37:942]: No System Restore sequence number for this installation.
=== Logging stopped: 11/11/2020 15:25:37 ===
MSI (s) (DC:24) [15:25:37:942]: User policy value 'DisableRollback' is 0
MSI (s) (DC:24) [15:25:37:942]: Machine policy value 'DisableRollback' is 0
MSI (s) (DC:24) [15:25:37:942]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (DC:24) [15:25:37:942]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (DC:24) [15:25:37:942]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (DC:24) [15:25:37:942]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (DC:24) [15:25:37:942]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (DC:24) [15:25:37:942]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (DC:24) [15:25:37:942]: Restoring environment variables
MSI (c) (84:B4) [15:25:37:942]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (84:B4) [15:25:37:942]: MainEngineThread is returning 1603
=== Verbose logging stopped: 11/11/2020 15:25:37 ===
setup::MsiInstaller::installOrUpgrade: Install/upgrade returned 1603
`anonymous-namespace'::setResult: installation failed
ProductSetup::~ProductSetup: End product setup
MSI (s) (DC:A8) [15:25:37:942]: Note: 1: 1708
MSI (s) (DC:A8) [15:25:37:942]: Note: 1: 2205 2: 3: Error
MSI (s) (DC:A8) [15:25:37:942]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (DC:A8) [15:25:37:942]: Note: 1: 2205 2: 3: Error
MSI (s) (DC:A8) [15:25:37:942]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (DC:A8) [15:25:37:942]: Product: Sophos Endpoint Agent -- Installation failed.
MSI (s) (DC:A8) [15:25:37:942]: Windows Installer installed the product. Product Name: Sophos Endpoint Agent. Product Version: 2.0.423.0. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603.
MSI (s) (DC:A8) [15:25:37:942]: Deferring clean up of packages/files, if any exist
MSI (s) (DC:A8) [15:25:37:942]: MainEngineThread is returning 1603
MSI (s) (DC:24) [15:25:37:942]: No System Restore sequence number for this installation.
=== Logging stopped: 11/11/2020 15:25:37 ===
MSI (s) (DC:24) [15:25:37:942]: User policy value 'DisableRollback' is 0
MSI (s) (DC:24) [15:25:37:942]: Machine policy value 'DisableRollback' is 0
MSI (s) (DC:24) [15:25:37:942]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (DC:24) [15:25:37:942]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (DC:24) [15:25:37:942]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (DC:24) [15:25:37:942]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (DC:24) [15:25:37:942]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (DC:24) [15:25:37:942]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (DC:24) [15:25:37:942]: Restoring environment variables
MSI (c) (84:B4) [15:25:37:942]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (84:B4) [15:25:37:942]: MainEngineThread is returning 1603
=== Verbose logging stopped: 11/11/2020 15:25:37 ===
setup::MsiInstaller::installOrUpgrade: Install/upgrade returned 1603
`anonymous-namespace'::setResult: installation failed
ProductSetup::~ProductSetup: End product setup
No encontré nada en los foros sobre estos errores en la instalación, solo me guiaron en encontrarlos pero no a solucionarlos, si alguien le a pasado, puede indicarme como solucionarlo.
This thread was automatically locked due to age.
