Won't update to version 9.6.3353, as no longer listed under my apps on Play Store. I checked lists and Community Forum. What has caused this issue between Sophos and Android? When I try to Permit Sophos Display over other apps, phone states "Not allowed" Feature not available. This feature has been turned off because it slows down your phone.
I have read both impacts iPhone and Android. My phone is Nokia 1 Plus, Android version 10, security update 5 June 2020.
Please can the App Support Team help.
Are you facing a similar issue as mentioned in this thread? Would you please help with the error screenshot if possible.
Intercept X for Mobile Android
I'm not sure how to add screenshot as there's no upload tag
I look forward to response
Because the reply box just natively supports it. Simply Ctrl+V the image into your post.
Hello Michael Owen and Shweta
I have emailed email@example.com as my mobile keyboard gboard nor pcboard do not have Ctrl+V button
Unfortunately, I have not received any screenshot. Would you please confirm if you are using the free version of Sophos Intercept X for mobile?
I emailed screenshots to firstname.lastname@example.org as my gboard does not have Ctrl+V which I informed Michael Owen. I downloaded the free version of Intercept X for Mobile on Google Play Store last year. Mandy
Android version 10
Android security update 5 June 2020
Google Play system update 1 May 2020
I read comments on similar issue as mentioned in thread? and I now know that my phone has got the same issue with earlier Android phone versions. I have updated my thread information below. Mandy
Our global escalation team is currently working on this issue and we will be updating the information once we receive any update.
Hi Shweta. My phone requested update for Android security patch level 5 July 2020 this afternoon. Kind regards, Mandy