If the product you are using is Sophos Cloud. Then Tamper Protection is enabled by default. You can find the Tamper Protection password in the Cloud dashboard under "Global Settings".
If you are unable to remove the client from the device after disabling Tamper Protection you will need to contact Sophos Technical Support. Support will need to know what product line you are using and the operating system running on the endpoint.
I am chipping in here to say that the tamper password is NOT currently viewable under the cloud/admin/tamper protection screen. I saw it yesterday with an option to change or show but I do not see that option today.
Setting has moved under
Users and Devices|Devices
Select device then choose tamper protection from there.
I am sure this is an awesome change since it would appear that each device has a key rather than a global key.
Bit of a pain for the admin but allows an admin to give out a unique disable key to a remote user rather than giving out a global key.
Dear All, I have the same problem but, under the User/Devices tab, there is no "tamper protection" button or icon and I can't remove antivirus from the only one client I have for test.
I am assuming you are using Sophos Cloud? Once you have gone to the 'Users & Devices' > 'Devices' page, select the device you are interested in. You will then be taken to the specific page for that device. On there you will see a tab for 'Tamper Protection'.
