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Real-time protection shows disabled in Sophos Cloud.

ShaneJohnson

On 10-15-2015 there was a large Client update for Sophos and caused a DDoS on our network and shut everything down. I have 15 computers that say real-time protection is disabled in Sophos Cloud even after I completely uninstall/reinstall Sophos. 

Does anyone have any ideas I can try?



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  • 0
    Hi,

    Are all of the Sophos Services running on these computers? If not, can they be started? Can you launch SAVMain.exe from the program files directory?

    Regards,
    Jak
  • 0 in reply to jak
    When I try to start any of the Sophos Services that aren't running I get the following error:

    "Windows could not start the Sophos Anti-Virus service on 10.5.30.35.
    Error 0x800736b1: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

    When I try to open the main Sophos program it never starts.
    I can uninstall Sophos without Authenticating and disabling tamper protection.
  • 0

    what happens if you run:
    C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\VCRedist\vcredist_x86.exe

    possibly:
    www.microsoft.com/.../details.aspx

    Regards,
    Jak

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