Q: Where do I download Sophos Scan & Clean? A: Follow these steps:
Q: Is Sophos Scan & Clean available for Mac, IOS or Android? A: No, Sophos Scan & Clean is only available for Windows computers and tablets. However, if you need to scan Mac computers, we would highly recommend Sophos Home. We recommend Sophos Intercept X for Mobile on Androids and on iOS devices.
Q: Sophos Scan & Clean is detecting a file that I believe is not malicious. What should I do? A: Post your scan log on the Sophos Scan & Clean community forum here. If it is not malicious the file will be whitelisted.
Q: Sophos Scan & Clean does not detect certain malware. A: Post your findings in the Sophos Scan & Clean Community forum here.
Q: A Scan with Sophos Scan & Clean takes a very long time. A: Go to “Settings” and disable the setting “Scan for Malware Remnants” and try again. If you still have problems with scan speed, post a detailed log in the Sophos Scan & Clean community forum here.
Q: I want to scan an external/extra drive with Sophos Scan & Clean. How do I do this? A: Sophos Scan & Clean only scans the boot drive, and not external or extra drives.
Q: Still need help? A: Please feel free to post your question in the Sophos Scan & Clean Community forum here.
Is an internet connection required on the device to update the definition file or is it already embedded in the executable? We need to know if this tool can be used on a device with no network adapter.