macOS Sierra 10.12 update failures?

Question

Hey everyone, we've had a few reports of updating failures after updating to the latest macOS Sierra 10.12 public beta. If you are seeing this, can you get in touch? We'd like to get a copy of any crash reports you might have.

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Aditya Patel · Answer

HI Guys , 
 
 Please follow the Follow the Guide to Install Endpoint via the Guide provided below for MAC OS Sierra 10.12 
 6683.SOPHOS Sierra MAC.pdf 
 
 Thanks and Regards Aditya Patel | Network and Security Engineer.

Aditya Patel · Answer

HI Kyle , 
 Could you check two things , 
 [1]. Check if the "SophosAutoUpdate.app" is located in "Incompatible Software". If it is then you would need to relocate to /library/Sophos Anti-virus/ . 
 [2]. Enable IPv4 and IPv6 
 I would advise to check the 1st Step its most likely the issue as of Now the Mac OS 10.12 is Beta version and so it may not match the compatible listings. 
 To know more about the "incompatible Software " please refer the link below . 
 https://www.cnet.com/news/what-is-the-incompatible-software-folder/ 
 https://support.apple.com/en-in/HT201861 
 Thanks and Regards 
 Aditya Patel | Network and Security Engineer.