After I've enter the verification code then enter the new password, and then I get the error message "Authentication failed. Please check your credentials and try again."
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After I've enter the verification code then enter the new password, and then I get the error message "Authentication failed. Please check your credentials and try again."
Hi Yiu Tung Chu,
Thanks for reaching out to the Sophos Community Forum.
If you are unable to access your Sophos Central account, I suggest contacting our Customer Care team. You can do so by opening a case through the Support Portal, or by calling your regional support phone number. You can find the phone numbers listed under "For Critical Cases"
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