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Issue with Sophos Anti-Virus Home Edition Version 9.6.8 on Windows Laptop

Judy Watson

Hello everyone,

I am facing an issue with Sophos Anti-Virus Home Edition Version 9.6.8 on my Windows laptop. The software was working fine until a few days ago when it started causing my laptop to slow down significantly. Even simple tasks like opening a web browser or Microsoft Word take much longer than usual, and the overall performance of the system has become very sluggish.

I have tried disabling the real-time scanning feature and running a full system scan, but the problem persists. I have also tried updating the software to the latest version, but that didn't solve the issue either.

Has anyone else experienced a similar issue with Sophos Anti-Virus Home Edition Version 9.6.8 on Windows? If so, could you please suggest a possible solution to this problem?

Any help or advice would be greatly appreciated.

Thank you.



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  • 0

    Hi Judy,

    Thanks for reaching out to the Sophos Community Forum.

    The version of Sophos you're using has been retired. You can find this mentioned in the following article.
    - Retired Sophos products

    For home use, I suggest looking into the Sophos Home product. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0

    I can give you some general steps that you can try to troubleshoot the issue with Sophos Anti-Virus Home Edition Version 9.6.8 on your Windows laptop:

    Check if the Sophos Anti-Virus Home Edition is up-to-date. You can do this by opening the Sophos Anti-Virus Home Edition program and clicking on the "Update" tab. If there is an available update, download and install it.

    Perform a full system scan using the Sophos Anti-Virus Home Edition. This will help identify any malware or viruses that might be causing the issue.

    If the issue persists, try uninstalling and reinstalling the Sophos Anti-Virus Home Edition. To do this, go to the Control Panel in Windows, select "Programs and Features," find Sophos Anti-Virus Home Edition in the list of installed programs, and select "Uninstall." Once it is uninstalled, download and install the latest version of Sophos Anti-Virus Home Edition.

    If the issue continues, you can contact the Sophos support team for further assistance. They can provide you with more specific instructions on how to fix the issue.

    Remember that these are general troubleshooting steps, and depending on the specific issue you are experiencing, additional steps may be necessary.

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