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[Latest KB's]- SafeGuard Client: REMOVE command line parameters for automated uninstallation

Overview

This article describes the parameters to use for an uninstallation via msiexec and REMOVE

Applies to the following Sophos products and versions
SafeGuard Enterprise Server 7.0,
SafeGuard Enterprise Server 8.0,
SafeGuard Enterprise Server 8.1,
SafeGuard Enterprise Server 8.2

What to do

SafeGuard Client Version 8.20

Functions that are available for uninstallation in the user interface can also be entered using the switch REMOVE for an automated uninstallation which uses parameters.

Note: The majority of Features (second column in the table) are associated with a Feature_Parent (third column in the table) that must be considered during the uninstallation.

Title Feature Feature_Parent Operating System
Client Client   Win8.1, Win10
Full disk encryption BaseEncryption Client Win8.1, Win10
BitLocker BitLockerSupport BaseEncryption Win8.1, Win10
BitLocker Challenge/Response (not recommended, limited support) BitLockerSupportCR BitLockerSupport Win8.1 UEFI /Win10 UEFI
64Bit only
Location Based File Encryption LocationBasedEncryption Client Win8.1, Win10
Cloud Storage CloudStorage LocationBasedEncryption Win8.1, W10
Synchronized Encryption NextGenDataProtection Client Win8.1, Win10
Credential Provider CredentialProvider Client Win8.1, Win10
File Encryption FileShare LocationBasedEncryption Win8.1, Win10
Data Exchange SecureDataExchange LocationBasedEncryption Win8.1, Win10

Example

For uninstallation of SafeGuard's Cloud Storage and Data Exchange features, the following REMOVE parameter can be used for non-interactive uninstallation.

SGNClient_x64.msi /passive /l*v c:\log\SGNClient.log REMOVE=CloudStorage,SecureDataExchange

If you want to uninstall all the features under Location-Based Encryption, you can use the below parameter:

SGNClient_x64.msi /passive /l*v c:\log\SGNClient.log REMOVE=LocationBasedEncryption

Please refer the screenshot of the confirmed uninstallation of two components from the machine.

For further information and sample commands, see SafeGuard Enterprise Admin Help.

SafeGuard Client version 8.0/8.10

The availability of features differs depending on the used SafeGuard Client version and Operating System and so need to make sure which feature is installed and what are their parent features. Please find the below table for version 8.0 and 8.10.

Title Feature Feature_Parent Operating System
Client Client   Win7, Win8.1, Win10
Full disk encryption BaseEncryption Client Win7, Win8.1, Win10
BitLocker BitLockerSupport BaseEncryption Win7, Win8.1, Win10
BitLocker Challenge/Response (not recommended, limited support) BitLockerSupportCR BitLockerSupport Win7 UEFI /Win8.1 UEFI /Win10 UEFI
64Bit only
Location Based File Encryption LocationBasedEncryption Client Win7, Win8.1, Win10
Cloud Storage CloudStorage LocationBasedEncryption Win7, Win8.1, Win10
Synchronized Encryption NextGenDataProtection Client Win7, Win8.1, Win10
Credential Provider CredentialProvider Client Win7, Win8.1, Win10
File Encryption FileShare LocationBasedEncryption Win7, Win8.1, Win10
SafeGuard Full Disk Encryption SectorBasedEncryption BaseEncryption Win7
Data Exchange SecureDataExchange LocationBasedEncryption Win7, Win8.1, Win10

An example command for this version is also the same. We just have one more feature available in this versions Sector Based Encryption and which can be uninstalled using the name SectorBasedEncryption.

Command Example: SGNClient_x64.msi /passive /l*v c:\log\SGNClient.log REMOVE=CloudStorage,SecureDataExchange

SafeGuard Client version 7.00.x

Please find the below table for the version 7.00.x

Title Feature Feature_Parent Operating System
Client Client   Win 7, Win8.1
Full-disk encryption for internal and external hard disks BaseEncryption Client Win 7, Win8.1
BitLocker BitLockerSupport BaseEncryption Win 7, Win8.1
BitLocker Challenge/Response BitLockerSupportCR BitLockerSupport Win7 UEFI /Win8 UEFI
64Bit only
Cloud Storage CloudStorage Client Win 7, Win8.1
Credential Provider CredentialProvider Client Win 7, Win8.1
File Encryption FileShare Client Win 7, Win8.1 
Volume Based Encryption SectorBasedEncryption BaseEncryption Win 7
Data Exchange SecureDataExchange Client Win 7, Win8.1

An example command is also the same for this version but in version 7, there were few other features which can be uninstalled using the name mentioned in the above table.

Command Example: SGNClient_x64.msi /passive /l*v c:\log\SGNClient.log REMOVE=CloudStorage,SecureDataExchange

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