Encryption

Discussions AD Sync Error

Encryption requires membership for participation - click to join

Thread Info

State Not Answered
Locked Locked
Replies 5 replies
Subscribers 6 subscribers
Views 9693 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

AD Sync Error

Chris Miller1 over 7 years ago

We are receiving the following error when synching with AD. We are on version 8.00.2.16

This thread was automatically locked due to age.

Parents

0 Haridoss Sreenivasan over 7 years ago

Hi Chris,

Please help me with the following information:

1. Does the account you are using to sync with AD has read permissions for LDAP?

2. Do you have 2 domains in your network?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Chris Miller1 over 7 years ago in reply to Haridoss Sreenivasan

only 1 domain and all was working fine until recently- we also upgraded to ver 8.00.2.16 a couple weeks ago as well.
Cancel
Vote Up 0 Vote Down

Cancel
0 Haridoss Sreenivasan over 7 years ago in reply to Chris Miller1

Hi Chris,

Please try resetting the Ad sync login and password. In case that doesn't work, try with a domain admin account.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Chris Miller1 over 7 years ago in reply to Haridoss Sreenivasan

tried both of those and still received the same message - under credentials it says the connection to the requested directory was successful
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Chris Miller1 over 7 years ago in reply to Haridoss Sreenivasan

tried both of those and still received the same message - under credentials it says the connection to the requested directory was successful
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 Chris Miller1 over 7 years ago in reply to Chris Miller1

we are conducting some tests now- I believe this may have to do with us upgrading the server to 8 and some of the installs were using ver 6. so we are testing with some units that are not currently encrypted and installing the latest version of the client
Cancel
Vote Up 0 Vote Down

Cancel