1. Does the account you are using to sync with AD has read permissions for LDAP?
2. Do you have 2 domains in your network?
Haridoss Sreenivasan Technical Support Engineer | Sophos Technical Support Knowledge Base | @SophosSupport | Video tutorials Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
1. Does the account you are using to sync with AD has read permissions for LDAP?
2. Do you have 2 domains in your network?
Haridoss Sreenivasan Technical Support Engineer | Sophos Technical Support Knowledge Base | @SophosSupport | Video tutorials Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Please try resetting the Ad sync login and password. In case that doesn't work, try with a domain admin account.
Haridoss Sreenivasan Technical Support Engineer | Sophos Technical Support Knowledge Base | @SophosSupport | Video tutorials Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
we are conducting some tests now- I believe this may have to do with us upgrading the server to 8 and some of the installs were using ver 6. so we are testing with some units that are not currently encrypted and installing the latest version of the client
